English O₂ Community: Mobile

Hi, I would like to get a new mobile phone contract but without a new tariff. I already have O2 Home tariff and O2 Free L boost tariff . Is it possible to get a discount that takes into account i already am a customer with 2 existing contracts? Relocated to Englisch Community / o2_Antje

Hi,I’ve bought the mobile device Samsung Galaxy A72 from O2 online portal on 27.08.2021. For last few days, after installing a new update, my phone getting freeze and then restart automatically. I am having this problem in regular basis, at leat 2/3 times daily. For example, whenver in the road I use google map and try to search several places and routes, it get freeze and then restart. Do you offer any service for that? Or do you replace my phone? I think I’ve warranty/guarranty for at least 2 years (correct me if I am wrong). Still it is even not a year gone after buying the phone and it started showing issues. Please help me!

I wrote a mail to one of the agents requesting contract termination, but he sent me a form titled “Vertragsstilllegung” which is only for pausing contract temporarily (12 months Max). However, I am looking for a termination document since I have already left Germany for good. Also, I am very furious that I did not sign up for an automatic extension and O2 extended my contract without my permission. Please help me with the termination and hopefully some refunds thanks! (I haven’t been using this number for two years and they charged me 35 euros per month)  Edit by o2_Katja: Moved to our english community

Hi there,  I have 3 questions regarding my contract and invoices.  I had a O2 my Data M then I cancelled this contract within 14 days (by calling the support). I still have received the invoice with monthly fee and with activation fee. Is this something expected if the contract was cancelled within first 14 days?    On the same day, I signed up for a mobile contract O2 Free M. Now i receive the invoice which activation and monthly fee for O2 my Data unlimited (which I haven’t activated). Can you please clarify why I should pay the activation and monthly fee for (case 1) and why I have another option activated (case 2). Thank you, Andrei 

Hi O2 Team, I need your help regarding my top up. I accidentally clicked on the "Charged now" button and additional charges will be sure deducted on my account. I currently have slow internet connection that is why I accidentally click on that button. Please if you can reverse the charged of additional 30 Euro. Because I already top up recently for this month. Please help me. 30Euro is a big thing for me. ThanksThread relocated to English Mobile / o2_Antje

HiMy sister has been tricked and scammed by o2 people.She is simple and kind hearted and trusts trusted people. and she chose O2 for being one of the biggest. So she had mobile sim with them and when she got her own place she called them to get a wifi combo with a good offer.they said ok. then they said, because the broadband may take long to arrive due to covid, why not they send few sim cards to help use wifi until then for free. she said ok.Then they sent her 3 sim cards. under two different accounts.one with this account. that one has unlimited usage which she didnt ask as its a sim not wifi. with 2year minimum contract.then they sent 2 sim cards, and wifi. but she never got the wifi device.so she paying around 70 for one account and 40 for another. what a scam.she went to many stores many times but they never helped her and told her she has contract and must wait and keep paying. she could actually cancel 2 o

Dear Sir / Madam.I ordered an iPhone 13 with a contract yesterday and received it.However, it seems that another iPhone 13 is coming.I only ordered ONE iPhone 13, why is that?Also, a customer center employee called me and said that he canceled my contract and that I have to sign a new contract.I think the guy didn't cancel properly and I signed the contract which costs €46.49.Actually I don't speak German, but the guy tried to speak English because I asked him to.Maybe there was a language mistake with the man, he did not speak English apparently.I will send the another one back and would appreciate it very much if you s

Hello. Yesterday I ordered a Handy with a o2 Tarife.I want to cancel my Order but could not do it over Mein O2 App or with Hotline. How can I cancel my Order? BR Adnan Sahin

Hi dear o2 team, I had a preliminary look at the January bill and would like to ask why is that so high? I a clear message from o2 team that the maximum charge per month is 59.5€, while January bill shows quite the opposite and I do not agree to pay that much. I have been charged incorrectly very often, but this time it’s something extraordinary. I am not satisfied with the quality of service I am getting at all, as Internet speed is not great, and in the places where other providers are work, O2 doesn’t, however as it’s not possible to terminate the contract, I have to “enjoy” this kind of quality and moreover pay for that! I kindly ask you to investigate my January bill and adjust accordingly. Thanks a lot in advance.  Regards,Dana.  Edit by o2_Katja: Moved to our english community

hello i had bought a o2 my internet to go contract and it worked just fine for a month but yesterday night at 11;59 my contract of one month flat expired and now i am not able to extend my contract because on o2 app it says “ due to technical reasons you data cannot be loaded” er.(502). and on the o2 website too i cant extend or book the next months pack it shows the same error there too. what might be the problem? Edit by o2_Juliane: Moved from o2 News to English Mobile.

Hello Community,I have a O2 Homespot and PS5 and would like to activate IPV4 so that I can have an open Nat type to play online.As far as I know, this could be solved by paying 50 euros to reserve the IP. Can you please activate this on my Homespot and provide me with the correct APN.Thank you in advance! :) Edit by o2_Andrea: verschoben von English o2 Community: Breoadnad / DSL zu Mobile

Hello o2 Support team i have activated my sim card with data plan "o2 my Prepaid Max". i have received message from o2 for successfully activation my sim card, but internet don’t working.when i sign in on my o2  i recieve this messege"Bestellt, Bedingung für Aktivierung noch nicht erfüllt"so what i can do now ?Moved to Englisch Community / o2_Antje

Since this morning I have no mobile data and no signal with my Unlimited Tariff.I tried to check my invoices on the website (even tho I paid it 2 weeks ago) to see if there is any outstanding amount, but whatever I select, it always sends me to the homepage.I need urgent support since I am working from home.

Hello, i have a prepaid card here and i have automatic topped up 20euro at the end of January but it didn't show up on my account balance. May i know where's the money goes. thank you Edit by o2_Katja: Moved to our english community

Please activate caller ID for my number. 

I am thinking to buy mobile from O2 without sim contract (24 Months).I want to ask when I have to cancel my contract or it will be automatically finished. Edit by o2_Katja: Moved to our english community

I have had an O2 Free M contract for about 3 years. I recently upgraded the plan to include a new iPhone and I would like to keep my old phone  number. How can I port my previous number with the older contract to the new contract & phone? 

Today I received a message that I did not pay the first bill for my contract along with the phone.  Can I pay within a week? Edit by o2_Katja: Moved to our english community

I order phone from o2 shop 3 days back but till now no update. order no SDxxxxxx5  edit o2_Solveig: pers. Daten  

Hello. I have a mobile contract o2 which must run at least 2 years. The contract was signed in February 2020, so it will soon be 2 years, and therefore I should be able to terminate it. The point is that I do not live in Germany since March 2020 and I cannot sign in my personal account (I do not remember my password and login). What should I do in this case? I read in this forum that there is some paper form one must fill in in order to request  contract termination. Is this still the case? If yes, where do I find this form? Thanks.  Edit by o2_Katja: Moved to our english community

I have requested to cancel my O2 contract. Due to severe internet issues. It got disconnected very frequently even I have taken unlimited internet. it was there for more 5 to 6 months. I lived with that and somehow managed. Due to current situations, my company requested to do the home office. Not allowing to come office. I can’t do that due to my internet issues. every time I need to go with negative covid test results. It is pathetic. I require good internet connection to work from home. I have daily video calls with team, it will go around 1 or 2 hours some time. it was disconnected very frequently. it was a lot of discomfort for me. 2 months back I went to 02 shop in Berlin - Halense. They checked my sim card there and said here (In shop) internet is working. Then problem with your hardware. Please bring bill we will replace hardware. Unfortunately I don’t have bill that time and told that I bought hardware here only ( they have other copy in system). That is it they didn

Hello, I have ordered Sim cars with unlimited flat rate on January 18 2022, without two years contract. At that time I was searching for an apartment (since I am not from Germany) and I put my business address instead of personal one. Is it possible that my shipment returned? It passed more than two weeks now.

Cant login the o2 app? Edit by o2_Katja: Moved to our english community

I would like to transfer from mobile number from O2 prepaid to  my new contract(Alditalk) . I have visited O2 shop in Erlagnen and nothing turned out well. Could you please release my number 0176****9335  for porting immediately? Thanks in advance, Shogo

Hi there My contract account doesn't show me how much data I have used vs available on my o2 account/app for past 2-3 months. It just shows an error message. I previously asked for this to be fixed over the client service hotline, but it has not been fixed so far.  Can you assist with having this functionality fixed