Skip to main content
Warum O2
Warenkorb
 Service
Frage

Cancellation of tarrif

  • February 20, 2022
  • 5 Antworten
  • 26 Aufrufe
D
Besucher:in

Hi,

 

Can I cancel my active tariff that I subscribed an hour back. It was my mistake that I continued with the tariff and I am also looking for a refund option on cancellation.

 

Edit by o2_Katja: Moved from prepaid to our english community

    5 Antworten

    bs0
    Legende
    Forum|alt.badge.img+43
    • bs0Legende
    • Legende
    • February 20, 2022

    E-Mail: widerruf@cc.o2online.de

    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    o2_Jessica
    D
    A
    • Anonymous
    • February 20, 2022

    You can only revoke a pack and get the money back if you haven't used it.
    If you have already used it, nothing more can be done.

    o2_Jessica
    D
    Besucher:in
    • disco-hater
    • Autor
    • Besucher:in
    • February 21, 2022

    I have not used anything. I emailed to the above suggested email address, awaiting a response back.

    o2_Jessica
    • o2_JessicaTeam
    • Team
    • February 24, 2022

    Hello @disco-hater,

    thank you for your enquiry with us!
    Do you only want to deactivate your currently booked Prepaid Pack S and get a refund, or do you also want to book an alternative pack in exchange?

    Kind regards
    Jessica :sunny:

    Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
    o2_Jessica
    • o2_JessicaTeam
    • Team
    • March 1, 2022

    Hello @disco-hater,

    I have not received any feedback from you yet. Has your concern been resolved in the meantime?

    Kind regards
    Jessica :sunny:

    Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
    Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
    © Telefónica Germany GmbH & Co. OHG Telefónica