Hi @Remi04,

to active a prepaid SIM card you have to be in Germany. Therefore, I would suggest to buy the SIM card in a retail store in Germany. You will need a national ID card or a passport to activate the card.

Kind regards,
Alex

Hello @Remi04,

Welcome to the o2 community and thank you for your enquiry!

Please be assured that these are in no way discriminatory circumstances. It is the case that sim cards etc. are not sent abroad. Did you order the card to a foreign address? And the order process was carried out and completed in this way?
And is it the case that the amount has already been debited? I couldn't quite figure that out from your post.

If something unfortunately went wrong, we'll definitely fix it!

But just as @MXP_Alex said - the easiest thing would be to conclude a contract directly in Germany.

Kind regards
Jessica

The payment is on hold cuz o2 germany didnt accepted the payment, its been freezing those 75euro from my account

Hello @Remi04,

so you transferred the amount? Or was it automatically debited?
It would be a great help if you could also answer my other questions.

Kind regards
Jessica

I pay the 74.85 with my debit card yes over standard payment gate, after like 10 days i was in city so i decided ask in shop hows my order cuz it wasnt delivered at tat tim i didnt know u didnt ship abroad, cu, the system let me go thru complete process, and as was understud its not an error wich automaticaly mean it is on purpose, which makes me angry cuz i hate incompetence, if i fu in my job people die, and i pay in full, i know i get my money back the issue here is the ststem error im pointing which is by nico no error, and whats the purpose of prepaid cards if i cant have one, u know im willing pay 70 euro per month for sumfin that u have niw for 20 and yet i cant have it

Hi @Remi04 ,

a german adress is requirement, which is sadly not documented within the order flow. I’m surprised your order went through with foreign adress. We’ll gladly let our website experts take a look at the order flow and the infos on these pages. Thanks for letting us know!  If you need assistance with the refund, feel free to contact us here again. We’ll then open up the personal messages to exchange the data necessary.

Best regards,
Kurt

Finaly someone who see that as an issue and not like niko who thinks its ok, im php programer and my systems are at best possible quality, fak niko, thanx Kurt i hope maybe sale managers will make change and the products will b available for everyone

Hello @Remi04,

it definitely is. Thank you for the information!

Kind regards
Jessica