Can't find Friends and Family codes

Hello @Nawart,

welcome to the o2 community and thank you for your enquiry.
Have you signed a new contract with us? When exactly did you conclude this contract?

Kind regards
Jessica

Hello @o2_Jessica,

Yes i do, i have two contracts , DSL and mobile contract, both started on November.

Thank you

Nawar

Dear @Nawart ,

you are registered logged in at o2 priority?

Kind regards,

Andrea

 Hello @o2_Andrea,

Yes i am , and it show me the message:

Can you help me please on this , my account says the offer will end on 28.02.2022

Hello @Nawart,

I need to remind you that our community is not a real time chat. The answers can take from several hours to several days depending on the amount of threads.
I was already about answering your request, but normally another post brings your thread to the end of the line because we work from the oldest to the newest requests. There is no need to post several times.

We have forwarded your request internally. I can't give you any information at this point. As soon as we have received feedback, we will get back to you.

Kind regards
Jessica

Hi @Nawart,

I just got the answer, that your codes are still there.
Now we’re trying to reproduce why you can’t find them.

So, what the Support told me is that you can find/ see them when you scroll down and click on “Zur Teilnahme”:

Here is the link which you should use: https://www.o2online.de/priority/vorteile/friends-offer-50?0

Can you tell me afterwards if everything worked for you?

Kind regards
Jessica

Hello @Nawart,

thank you, I’ll forward that again!
Will come back to you after I got an answer

Kind regards
Jessica

Thank you so much , for how long i can use them?

do they expire?

thank you so much again

Hello @Nawart,

you’re welcome

Yes, they expire. The codes have to be used until the 30.09.2022.

Kind regards
Jessica

Hello Again ,

sorry for a lot of messages,

but i’m getting this error when trying to get : O2 Free M Boost  or O2 Free L Boost

Der Gutschein ist für diese Produktart nicht güttig

Thank you

Never mind solved !

Thank you ,

Hello @Nawart,

okay, would you like to share the solution for that error here in the Community?

Kind regards
Jessica

Hello @o2_Jessica,

sure,

you have to use this link first :
https://www.o2online.de/tarife/family-and-friends/?code=
then choose the plan you want to be able to use the code

Hello @Nawart,

great, thank you a lot!
This is also the best help for other users who have the same question!

Best wishes
Jessica