Dear O2 Team, 

Would you please revert back on this. I have kept 25 euros in balance. Also i have intiated porting request on O2 app. Would you please release the number so i can request new provider to close ASAP. 

Regards

Asutosh 

Dear @Asu23 ,

I was just about to enter the porting declaration for you, but the number has already been released. Porting has been free of charge since December 1st 2021. Please remember, you can withdraw your remaining balance after deactivating the SIM card.

Prepaid - Guthabenauszahlung

Kind regards,

Andrea

Thanks Andrea. 

Dear @Asu23 ,

you are welcome.

Kind regards,

Andrea

Hello Andrea,

Just wanted to check hopw iu can submit the refund form. I mean should i send to any email address, in that case please lert me know email ID. or should i send the signed form to any address by physical copy or i can submit to nearest O2 outlet for further processing. 

Appreciate yopur feedback on this. 

Regards

Asutosh

Hello @Asu23,

you can send the letter by post to the address given at the top right!

Kind regards
Jessica

Hello O2 Team,

Today i received a SMS (refer below) stating 99 cents will be charged as my phone is connected to internet. Yes my phone was connected to internet but through wifi or 2nd SIM card mobile data. SO question is why i should be charge when i am not using O2 service. Please stop this service from my number until my number is ported out. It says it will only charge if i connected to internet, but i have already charged 1 EURO today. 

appreciate your support here. 

============================= SMS Received ============================

Dear o2 customer, Your mobile phone has connected to the Internet, which is why we have activated the surfing day flat rate for you. Without an Internet Pack, you can surf with it for just 99 cents. per calendar day ( 30MB ). You only incur these costs when you connect to the Internet. Your o2 team. 

============================================================================

Hello @Asu23,

thank you for your enquiry with us.
To prevent further dial-ins to the network, you can deactivate the mobile data on your device yourself.
Despite a connection to the WLAN or hotspot, for example, there can always be interruptions in the connection. As soon as your device dials in, the Daypack is activated accordingly.

Kind regards
Jessica