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Hello, it is been 5 days since I have already paid the Anzahlung for my phone, but I haven’t received the Auftragsbestätigung yet. Should it take this long?

Hello @umherum,

welcome to the o2 community and thank you for your enquiry. :blue_heart:
Unfortunately, we can't check at the moment whether everything has gone through. Have you checked again whether you have transferred to the correct account details, etc.?
In order to have a look at it, we offer you the possibility to activate your private messages here in order to ask for your data and to check the status of the system.
If this is an option for you, please let us know and we will explain everything else to you.

Kind regards
Jessica :sunny:

Hello @umherum,

welcome to the o2 community and thank you for your enquiry. :blue_heart:
Unfortunately, we can't check at the moment whether everything has gone through. Have you checked again whether you have transferred to the correct account details, etc.?
In order to have a look at it, we offer you the possibility to activate your private messages here in order to ask for your data and to check the status of the system.
If this is an option for you, please let us know and we will explain everything else to you.

Kind regards
Jessica :sunny:

Yes please!

Hello @umherum,

okay, great!

So, what we’ll do now: we need some information from you to check our systems about your concern.
Therefore, please answer to my private message which I am going to send you from our official account @o2_Support with the following information:

  • Your name
  • date of birth
  • Address

I need these to find you and for legitimacy.

Your inbox you’ll find here: Click.

Kind regards
Jessica :sunny:

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