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I ordered a phone with a SIM card, I am a new customer at O2. I received 2 emails, summarising my payment informations, but not including order number. In the mails it was told, that the informations I provided e.g. IBAN number will be examined, and I will be contacted if my data are accepted. Since then, it has been absolute silence, no emails or phone calls or anything. I’m getting worried, because I don’t know if I have to pay, or not. I don’t know what’s going on, please help.

Hello @AndrasKunde,

welcome to the o2 community and thank you for your enquiry! :blue_heart:
I would like to help you with your request. However, I need to ask you for some data/information, as I cannot make any statements without your data.
Therefore, please send us a private message to our official collective account @o2_Support with your full name, date of birth and address. I can then compare your data in the system and see what I can find and give you further information.

Since we are in a public forum here, it is important that you do not write your data publicly in this thread! You only have to reply to my message, which I have already written to you from our account @o2_Support. You can find your inbox here: Click.

Kind regards
Jessica :sunny:

Thank you for the help!

 

Best regards,

Andras

Dear @AndrasKunde ,

@o2_Jessica answered to you in the private message.

Kind regards,

Andrea

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