Changing delivery address

Hello @tasnim,

welcome to the o2 community and thank you for your enquiry!
Unfortunately, I have to inform you that it is not possible to change the address after placing the order. What we will do now is wait until the device has been returned. Then you can order a new one. Or, if you prefer, you can of course order a new device immediately.
Did you enter the delivery address yourself or was it taken from your o2 account? Have you recently moved and perhaps not yet changed your address? It's best to check your data in My o2 to see if all the details are still up to date.

Kind regards
Jessica

Hello @o2_Jessica ,

First of all, I have not moved recently. I entered my address myself but when I enter my address correctly, the system changed the address automatically like some parts of my address is removed. This happened to me before and the parcel sent back to o2. I have ordered for the second time but it happens again and again. And If I will order again, I think i will face the same problem. So, what should I do now? My Address is: [Adress deleted]. I am adding a picture for your understanding.

Edit: Screenshot and adress deleted - Please don’t post personal information in a puplic forum. - o2_Kurt

Hello @tasnim,

thank you for your feedback.
With this in mind, I would like to briefly remind you of our forum guidelines. There you will also find information that this is a public forum. Everything you share here can therefore be read by everyone. My colleague @o2_Kurt has removed your data in this case, thank you for that.
For an exchange of private data we will always ask you to switch to private messages. With your request I see the necessity for this and therefore I would like to ask you to send us your address and the address it always changes to when you want to order something.

I already sent you a message so you just need to answer to that. Your Inbox you can find here: Click.

Kind regards
Jessica

Hello @tasnim,

until now we did not receive any message from you.
Is your concern already solved?

Kind regards
Jessica

Dear @o2_Jessica 

My problem has been solved. Thank you 😊

Hello @tasnim,

great! Thank you for your feedback.
I am really happy that your problem has been solved.

If you like, you can briefly tell us here what the solution to your problem was. This way, other users with the same problem may already have some help.

Kind regards
Jessica