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Hi, 

I have O2 Free M Boost Flex Online tariff which has 1 month notice period. When I tried to change my tariff from mein o2 app, I only see these options:

  • O2 Free L Connect (LTE/5G) 60 GB
  • O2 Free M Boost 40 GB
  • O2 Free M Flex(2018) 20GB
  • O2 Free L Boost (LTE/5G) 120Gb
  • O2 Free L Flex Connect (LTE/5G) 60 GB

and I want to change it to 20 GB tariff which costs 14,99 euro with 24 months contract but I can’t choose it neither from o2 website or mein o2. Only similar option is O2 Free M Flex(2018) 20GB which costs 34.99.  

How can I change my tariff to O2 Free M 20GB for only O2 customers?

 

 

EDIT: Verschoben in Englisch  o2_Maria

Do you have a second contract?

14,99€ is the price for a second contract with the tariff o2 Free M (called “Partnerkarte”; 50% discount included.) If you have only one contract, the Free M costs 29,99€ (Free M FLEX costs 34,99€)


No, it's my first contract, there is no option for Free M though. Only the ones that i shared. I just want to lower tariff because I don't need that much any more.


Hi @mertcangurcan

 

welcome to our English Community. :hugging:  I regret that I could not contact you earlier. But now I am there for you. 

 

Unfortunately, an extension into the tariff “o2 Free M” with 24 months duration is not possible. 

 

But as you have a cancellation period of 1 month, why not ordering a new tariff. But please keep in mind that you will get a new mobile phone number. Your old number is not transferable to your new tariff. 

 

What do you think about this alternative?

 

If you like I can send you an offer by e-mail. 

 

Loving greetings,

Tobias


Hello, please my data plan is O2 free S 3Gb online, is it possible to switch to O2 free M 20 Gb online? If yes how do I go about it because I need more data ? 


Hello @zaak1,

thank you for your request in our community!
Do you want to actively extend your contract and thus change to a larger contract or do you want to change the contract during your term? Is your contract renewable yet?

If you renew your contract, you may receive a new offer with new discounts. However, if you change your tariff during the contract period, your current discounts will no longer apply and you will pay the normal basic tariff fee.

All information according that topic you can find here:

Kind regards
Jessica :nerd:


Hello @zaak1,

thank you for your request in our community!
Do you want to actively extend your contract and thus change to a larger contract or do you want to change the contract during your term? Is your contract renewable yet?

If you renew your contract, you may receive a new offer with new discounts. However, if you change your tariff during the contract period, your current discounts will no longer apply and you will pay the normal basic tariff fee.

All information according that topic you can find here:

Kind regards
Jessica :nerd:

Thank you. Please I have almost 13 months more to end my contract but I want to upgrade to O2 free M 20 Gb online on the same contract. Thank you 


Hello @zaak1,

we will send you the offer for your tarif change within a few days via email. Therefore, please check if we have a current email address for you.

Please see our product information sheets for further details. Note that the prices contained therein are standard prices excluding any discounts.

Best regards

Giulia

 


Hello @zaak1,

we will send you the offer for your tarif change within a few days via email. Therefore, please check if we have a current email address for you.

Please see our product information sheets for further details. Note that the prices contained therein are standard prices excluding any discounts.

Best regards

Giulia

Ok, my email is ok. Thank you. 


Hello @zaak1,

 

i have send you an offer for changing your Tarif without extension of the term. When you need a further offer, please contect us in this thread. 

 

Best regards, Marco

 


Thank you, just what I needed 


Hallo @zaak1,

 

its nice to read that. :slight_smile: When you need further information or an other help, please write us here. 

You are always welcome. 

 

Best regards, Marco


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