English O₂ Community: Mobile

I want to buy the O2 unlimited smart sim. Can I do this at an O2 shop or do I have to order it online? Edit by o2_Katja: Moved to our English Community

Hi! I have received a New prepaid SIM and had the POSTIDENT done in local post office on 28 April. In a day I had a O2 chat conversation with the operator. She claimed that identifications done in Postoffices can take up to 48 hours. I waited a few more days and nothing happened. I don’t speak German at all, so it makes it difficult to have a Video Identification or call a helpline. Any advice?

Hello, I have deactivated my O2 number in September and I paid the full required fee (advanced payment of 3 months) however I keep receiving fees , last month I received a bill that I have to pay 1,2 euro and I paid using bank transaction, today I received one stating that I have a fee of 4 euro since the last transaction couldn’t be done using direct debit so I would like to ask about the reason I keep receiving bills even though I already paid everything? Why would I still receive fees even after my number is deactivated and my contract is canceled? edit o2_Tobias: moved from “o2 Mobilfunk: Rechnung” to our English Community

I received my Home Spot over a week ago, I installed it following the instructions given and I noticed it was extremely slow so I waited 24 hours to see if some activation was missing. Then I checked the discussions and I know I am not the only one, as you suggest I checked the network status with my address and I get a red signal saying the base tower does not work in my area. Over a week has passed and it is still not working, how long should I wait for this service that I am paying but not using at all. Thank you in advance. Edit by o2_Katja: Verschoben von Homespot zu Englisch

Hello, I received my new HomeSpot S SIM yesterday and upon reading it, I realised that I seem to have made multiple mistakes. Firstly I chose the the S package when I instead wanted the M with unlimited internet. I also chose a limited contract of 2 years when I wish to have an unbound contract because I am not in Germany for this length of time. I have not yet used the SIM because I fear using it will make it impossible to upgrade to the higher tariff that I want. Please let me know if it would be possible to switch to this option? Crys edit o2_Tobias: moved from o2 HomeSpot to our English Community

I moved out of Europe and I’m interested in canceling my o2 prepaid sim contract (phone number). It has a little bit of money left in it and I’m NOT interested in a refund or any funds transfer whatsoever. Is there any easy solution? (not involving sending a letter via the german mail, because I’m no longer there) Thread relocated to English Mobile - o2_Antje

Hi my contract, with phone and internet will be ending in 4 mos. Can someone help me how to cancel it? Thanks Edit: o2Matze Thread moved to correct board

ive been trying to upload money to this useless simcard since last week. i sent money to this IBAN, after sending a blank SMS to O2. they returned my money after 4 days. no reason. For some reason it doesnt accept my credit card either. Some “error” when literally i do shopping w this credit card all the time everywhere else. I try the SMS method, it says theres an error, connect to customer service. Which i cannot do because theyre like “oh youre prepaid call this other number” and the other number doesnt refer me anywhere as far as i can tell because i cant speak german. i tried whatsapp im waiting forever now. Not to mention i accidentally used up all of my money of 10euros without knowing because I thought I bought a specific tariff because the package I bought had a SPECIFIC TARIFF on it. not some open plan as I have right now. PLUS i cant login to o2 community with my phone number, and it doesnt accept my email, apparently its taken… by me.. ANYWAYS can someone here help me load

Dear O2, I had activated my pre-paid in a O2 Shop, according to the documentation, around 24 hours later, an email must be sent with the confirmation of the registration of the SIM card to my email inbox. However, this has never happened.

Hello. Can you please help me to release my prepaid O2 number so I can take it to another provider? It is unfortunately not simple to find the way in o2 app or webpage. Thanks a lot Edit by MXP_Alex: Moved to English o2 Community

Hi Everybody, is there a way to have O2 online reactivate one’s eMail account (mailto:0176xxxxxxxx@o2online.de)? I know it was deactivated somewhat back in 2017. Thanks edit o2_Solveig: moved from Mein o2 → English o2 Community : Mobile

@o2_Carina @o2_Andrea My Auftrag Nummer ist XXXX. I am not able to see the status both in website as well as in app but I received the mail initially with confirmation of my order. It's been a month since I pre-ordered Google Pixel 6 Pro. Could someone let me know how to check the status besides http://www.o2online.de/goto/mein-lieferstatus. Thanks! Edit: Personal data deleted, Thread relocated to English Mobile - o2_Antje

Hallo, Am 26.11.2021 habe ich eine Sendung von O2 abgeholt, deren Inhalt ein Iphone sein sollte. Der Postbote sollte das Paket zu hause liefern aber ich habe eine Nachricht bekommen, die sagte dass ich nicht da war, auch wenn ich den ganzen tag zu hause war !! Ich habe das Paket um 18 Uhr vo m DHL Partner "Irmis Feinkost" in Lettigkautweg 11, 60599 Frankfurt am Main abgeholt. Nachdem ich es um 1 9 Uhr heute geöffnet habe, habe ich anstelle des Iphones ein Parfüm der Marke "Van Cleef & Arpels" in dem Paket gefunden !!! Das ist das erste mal, dass mir so etwas passiert. Big Schock und überhaupt nicht professionell !! Ich habe schon den Betreuungsservice von O2 telefonisch, per Fax, Post und Twitter kontaktiert ohne Erfolg. Ich habe auch DHL kontaktiert, und die haben mir empfohlen eine Schadensanzeige auszufüllen. Den Bogen habe ich am 27.11 ausgefüllt und DHL und O2 (per fax und Post) geschickt. Was soll ich jetzt machen?? I really hope someone can help me here fix this problem as soon

Dear, I’ve order iphone 13 pro max on 17 november. And they told me it would delivery this week but still i haven’t received it and also i can’t track it online whenever i use my order no to track it, your website doesn’t recognise my order no. Best regards Edit by o2_Andrea: verschoben von Mobilfunk: Vertrag & Tarife zu English o2 Community: Mobile

I cancelled my contract and moved back to the USA. I have closed my German bank account and need to pay the final bill. Can someone please email me the final bill and the banking information so I can pay the last amount? Danke! Edit by o2_Andrea: verschoben von Mobilfunk: Rechnung zu English o2 Community: Mobile

hello! I have prepaid sim card of o2 and I have applied for another provider for the same number as I want to take my o2 number with me. They mailed me that your previous provider didn’t accept our request. Please contact your old provider first. So i wanted to know if it’s possible for me to keep my number?

Hey, i just moved out of germany and my o2 Mobile contract ends in September 2021, i have sent the note of termination but the place that i live has no signal for o2 sim card to make a call to verify the termination. I would like to terminate my number , 017xxxxxxxxx24 please guide me appropriately. regards, Nakul Kamat edit o2_Solveig: pers. Daten, verschoben von Mobilfunk→ English o2 Community : mobile

Hello, So I have pre-ordered a pixel 6 on contract for my girlfriend. And the delivery was shows as November 15th and we were unsure of where we would be so we gave cousin's address and now that he won't be at home next week, I called customer service to ask if it was possible to change the delivery address as we shifted to new house near by cousin's past week. For which he answered okay and started working on it and then he was mentioning I'll re-order and then I said no no don't re-order as it is pre-order we have a offer on it and we don't want to loose it and mentioned that it was the reason why we ordered the phone and then he realised his mistake and he asked me to wait a minute and re-routed call to another person who cut the call as soon as I was mentioning it. And then when I checked the status of order it is mentioned as cancelled. And it was without my consent and I called them later and asked and they said they'll ask the logistics to deliver the phone with same order numbe

I have some problems with contract termination. There is no full adress, i mean street and house number, for termination. Adresse: Telefónica Germany GmbH & Co. OHG Kundenbetreuung 90345 Nürnberg I need a street and a house number to send a latter by post. Also, I can not send fax to the number 01805 - 57 17 66. When i send a fax from another country do I need to press + 49 beforehead? Best regards, Alex

hello, i’ve deleted my old prepaid plan and I’d like to buy the o2 M with 6 giga per month. i have enough credit but i cant buy it neither with the app or the website. is it normal? i’ve tried for almost 1 hour already

i have created two topics by mistake

I want to port my O2 sim card to other providers. So its a request to free my number so that i can geta desired number with a new provider. Thank you

I would like to terminate my O2 Sim contract i have been using it about a year now and now i moved to other location and my O2 is not working always on emergency calls only, paying for my contract now is a waste of money.

Hello, I recharged yesterday at EDEKA my prepaid sim card with 15 euros, a German speaking person help me activate the amount. I received confirmation by SMS of activation but internet is not working. I do not speak German, how can I make internet work? thanks in advance Edit by o2_Tatjana: moved thread to an other category

i have ordered my phone on the 26 of october, its been almost a month and i sstill dont get an answer!They were supposed to start delivering on 15th of november, but, its been a week and a half and it is still in “vorbestellung”. I have a flight on the first of december to chile, my hometown to visit my parents for a month and i have to get it this week the latest. I cant wait any longer. I have called at least 20 times, different agents and got different answers. All promises, nothing serious and no solution at all. One of the agents, “Gerhar Nicola” told me i will get it beginning of this week yes or yes but it seems it wasnt true, another agent created a ticket for logistics ticket number XXXXXXX, but i still get no change on my delivery status. I seriously need help and a solution, i have a deadline of this week to get the phone i have pre ordered almost a month ago (26th october) and you were supposed to start delivering on the 15th of this month (november), but if i dont get it b