English O₂ Community: Mobile

I’m constantly losing LTE signal, and because O2 turned off 3G, I have no connection with Internet for most of the time. This is riddiculous, I use my mobile mostly for mobile Internet, and for now it’s almost useless. This is net status, which I see the most. I live in 47623. Please tell me, if your network coverage is so weak, or it’s a problem with my SIM card, or phone. Thread relocated to English Mobile - o2_Antje

I have 2 24-month contracts SIM Cards. I’m moving out of Germany and hence want to Cancel both of these contracts. Please help me with the complete process.

Hello! I’ve updated my bank account and on 04.11.2021 I received a confirmation from O2 that my banking data has been updated. On 15.11.2021 however my previous bank account was charged the monthly fee. It didn’t have any money there naturally, so I was also charged by the bank for the cancellation of the payment. The banking information in Mein O2 is correct, I checked. I’d like to get this settled and also get a compensation for the money that my previous bank charged me. How do I do that? Is there any way to file an issue report other than through the telephone support - I’ve been waiting for an hour now for the response on the phone, 2 people already said that it’s not their department that needs to handle this situation, nobody wants to take responsibility.

To Whom it May Concern, I’m writing hoping to address a few issues concerning my account (Kundennummmer 6 xxxxxxxx 1). Earlier this year I received an offer via email for a promotion for a new phone on my existing contract. I tried to pay for the phone via klarna but the payment portal didnt work with multiple cards on multiple days and the website said it was an online only offer. As it expired, I was under the impression that the offer was rescinded so to my surprise I still received a sim card and started to be charged monthly. This has happened twice this year. I went to a shop and the agent explain to me what happened. I am aware that there was a 14 day cancellation period, sadly my german wasn’t good enough to catch that. On top of that, i couldnt physically go into a shop during the 2nd attempt because i have covid. Through the help of one of your in-store agents, the additional contracts have been cancelled at the end of their contracted date. Is it possible to request an early

I had visited spain for 3 days in October and I thought since my monthly plan covers EU region, I happened to use my mobile Internet. Next month I received an 100 euros extra bill for those charges which was very surprising as spain is a part of EU and I did not get any notification regarding the extra charges. Additionally, since it is a prepaid monthly plan, either the company should have not provided services or informed me about it. Kindly let me know how can I deal with this situation as 100 euros is quite a big amount. Edit by o2_Katja: Moved to our english community

I have an order here from early October and it still hasn't been delivered. Could you please let me know the status and when it will be delivered? Then today I suddenly received an email that my order has been cancelled! Really? I've been waiting for it for 16 days now! edit o2_Solveig: verschoben von Mobilfunk → english o2 Commmunity

Hello, I have problem with 5G network connection on my I phone 13 mini. I’ve turned on all what’s necessary on my phone and in app is all 5G active, but still don’t have it (just LTE). Can you help me to solve this? Tnx in advance edit o2_Tobias: title modified for better search

Hello, I’ve order iphone 13 pro max on 25 november. And they told me it would delivery this week but still i haven’t received it and it is still showing pre-order on status. Can you please update when I will get my phone because I need it asap. Thread relocated to English Mobile - o2_Antje edit o2_Tobias: all messages combined here in this thread the following threads have been closed because of double-posting: Please do not open several threads for the same subject.

I have ordered for an o2 SIM (with number portability) and a TV. The order status still shows in process and I didnot get any update from the logistics. How should I know the status. I haven’t recharged my mobile phone believing the SIM would reach me on time so that I can port my number soon.

Hello, my name is Valeria. I got a free SIM card, a woman in the store told me that one month will be for free then I will be changed 25 euros. It was in October 19th. Today in November 1th I have been charged 40 euros, for what???? It is not even a month since I have signed a contract. What is going on?

Hi there, I have an unlimited contract, and I’ve recently bought a TP-Link router which works fine except that I’m still getting NAT type 3 on my PS5, Now I have read that you can get a public IPv4 address for 50 € and that should solve my problem, if so, can someone please turn it on for me? it’s for the phone number (713) at the end. Thanks a lot

Hello, I would like to know: what is the cost of making a call to Colombia? I am an O2 customer since 2018, and I haven’t been able to find information about this cost or whether the fact that I have a plan has any influence on the cost of such a call. Thanks in advance for any help you can provide me.

I have ordered IPhone 12 Pro. In this regard, I have received an email & was asked to transfer 1 Euro. Unfortunately, I have a Portuguese bank account included in SEPA through which I have paid to O2 in the past. Can you please send me bank account details so I can transfer funds to confirm my order?

Hi, I bought an O2 contract for me and my partner for 24 month contract on 18th October 2021. Due to some reason my spouse have to move to my home country for 5 months. Since she cannot use the sim card for this period of time, is it possible to convert the contract to monthly flex contract now? Thanks edit o2_Tobias: moved from “o2 Mobilfunk: Vertrag & Tarife” to our English Community

I have recently got 2 o2 simcards, one of the flat 30 euro/month and the other one 40gig 17euro/month both of them with flat call and sms. now in my bill I see there is 16.5 and a 10 euro ''Verbindungen and service' for each simcard. What the hell is going on O2 ? do you want me to give my salary to you if you are not comfortable to steal more!!!!! I tried calling you and visit the shop but both are not answering and playing with me! canceeel this sh$$t and pay me back whatever you have stolen.

Hello o2 community I took the o2 Free Unlimited Max Online (2021) mobile tariff back in June, with Flat Data in Germany and in Roaming (with fair using of course) And everything worked fine up until yesterday, when I entered the Netherlands because I have some work there, and I got the SMS that I have 33,7GB in Roaming?? What is that? I did not signed up for that and that is not acceptable I signed a contract for Flat Data Roaming in EU, and now that’s gone, just like that, without any kind of message or warning? So please, I need answers quickly because my work depends on it… P.S. I spend way more data inland in Germany than outside, but when I do get outside of Germany twice a month, 30GB is not enough Thank you

I am trying to change the WiFi username in O2.spot .And then I was disconnected to the wifi and can not access it anymore. I also tried to connect to O2.spot but can not connect also. Tried to reset the router but no use. What should I do now? edit o2_Tobias: moved from o2 HomeSpot to our English Community

My o2 homespot contract is completing in March 2022 and I am planning to cancel the contract. Please let me know the procedure to cancel the contract. edit o2_Tobias: moved from o2 HomeSpot to our English Community

in 18.11.2021 I have ordered in shop a product they say that will come for 1 week but has been 2 weeks now. in my account to my orders the product says it's complete but the status order says Pre–order. what is happening when will my product come ?????????

Hi I ordered online and received a test sim card 3 days back. I already tried activating online and every time I get the same message - “Ihre SIM-Karte wird bereits aktiviert Sie brauchen im Moment nichts weiter tun. Sobald Ihre SIM-Karte mit der Nummer aktiviert wurde, informieren wir Sie per E-Mail.Anschließend ist ein Neustart nötig: Schalten Sie Ihr Smartphone mit eingelegter SIM-Karte aus und wieder ein. Dadurch wählt sich die SIM-Karte ins Netz ein und ist aktiv.” I call customer care everyday and I get the same info that it is with the technical team. No idea how long this is going to take! Can someone help me in this case please? Thanks Deepak edited by Thomas3 : Post moved to the English O₂ Community / Mobile

Hello I am trying to subscribe for the "O2 my Home M Young People" but for some reason whenever I enter all my details, I get this Error at the "Payment data" page saying this: "The data you entered does not match the data you have stored with us. Please correct your data." I really do not know why this is happening because I am a new customer so there should be no way for the system to know that anything is wrong except if i enter information in the wrong format, I really hope that I can get an answer here, as I called customer service and they couldn't tell me what's wrong. I never had a problem with my payment methods before and my bank definitely has more than enough money Kind regards,Omar Edit o2_Larissa: moved to English o2 Community: Mobile

I had ordered the Pixel 6 on 21/10/2021. And the order status is still pre-order. It has been more than 20 days and there is no update on the order status or the Shipping. Can I please get some information on this, as it is becoming ridiculous now! (Thread moved to our english community, o2 Michi)

Hello. I buy two o2free unlimited online by mistake. I only need one. I don't know how I can cancel one of them. My customer number is 6xy. I have not received them yet. Edit by o2_Katja: Moved to our English Community, deleted customer number

I want to buy the O2 unlimited smart sim. Can I do this at an O2 shop or do I have to order it online? Edit by o2_Katja: Moved to our English Community

Hi! I have received a New prepaid SIM and had the POSTIDENT done in local post office on 28 April. In a day I had a O2 chat conversation with the operator. She claimed that identifications done in Postoffices can take up to 48 hours. I waited a few more days and nothing happened. I don’t speak German at all, so it makes it difficult to have a Video Identification or call a helpline. Any advice?