I have paid the amount of money needed for the offers and reactivation of the o2 number, but it still shows that i have no service. I don't know how this is possible? What should I do in this case. The customer service near warschauer str is really bad.
Edit by o2_Katja: Moved from SIM to our english community
Lösung von o2_Jessica
Hello
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Kind regards
Jessica 
I have paid the amount of money needed for the offers and reactivation of the o2 number, but it still shows that i have no service. I don't know how this is possible? What should I do in this case. The customer service near warschauer str is really bad.
Hello
welcome to the community and thank you for your enquiry.
Have you already received information about your request?
Please let us know what your current status is.
Kind regards
Jessica 
Hello
I have not received any feedback from you yet. Has your concern been resolved in the meantime?
Kind regards
Jessica 
Hello,
I have not received any information yet. I went to a couple of places/shops but they couldn't help me. So I would want to cancel the whole thing and get the money back, but I am not sure how to do that. I will open another number but I don't want to waste the money I already have on the other card.
Hello
I will send you a private message from our collective account
You will find it in the next few minutes in your inbox which you can find here: Click.
Kind regards
Jessica
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