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Data pack not being used


Hello! There seems to be an issue with my o2 prepaid. 

I currently have active data packs, but my Guthaben is getting reduced. I lost around 20 € in my balance due to this issue. When my balance is depleted, I cannot use internet anymore. It seems o2 is currently ignoring my data packs. The issue also happens with my partner's prepaid o2 sim

Anyine have any idea why this is happening?

Danke

 

Edit by o2_Katja: Moved to our english community

Angepinnte Antwort

3. März 2022

Hello @jmsalands,

unfortunately, we have a prepaid problem at the moment. You can find the information here:

We will inform you about everything else. Feel free to post in the other thread or subscribe to this one for further updates!

Kind regards
Jessica :sunny:

2 Antworten

bielo
Legende
  • 92958 Antworten
  • 3. März 2022
jmsalands schrieb:

Hello! There seems to be an issue with my o2 prepaid. 

I currently have active data packs, but my Guthaben is getting reduced. I lost around 20 € in my balance due to this issue. When my balance is depleted, I cannot use internet anymore. It seems o2 is currently ignoring my data packs. The issue also happens with my partner's prepaid o2 sim

Anyine have any idea why this is happening?

Danke

 

 

Problem Datenvolumen | O₂ Community (o2online.de)


o2_Jessica
  • Team
  • 14880 Antworten
  • 3. März 2022

Hello @jmsalands,

unfortunately, we have a prepaid problem at the moment. You can find the information here:

We will inform you about everything else. Feel free to post in the other thread or subscribe to this one for further updates!

Kind regards
Jessica :sunny:


Deine Antwort