Hi!

You are using an o2 prepaid card?

Yes

You must contact the o2 prepaid customer care and ask for a “Umsatzsteuerbeleg” (sales tax receipt)

Call the Hotline 0176/888 55 282 or use the o2 customer care via chat for prepaid customers (O2 Prepaid-Chat) www.o2.de/chat

This receipt shows how much of your credit you have spent in which period.
There is no receipt for the top-ups, because the top-ups are tax-free.

Hello @Dhruv,

welcome to the o2 community and thank you for your enquiry.

I hope everything has become clear thanks to the help of @tearsbeforecrying?

If something is still unclear and you have further questions, please write them here!

Kind regards
Jessica

Hi Team,

It's been many days but I haven't got the bills yet. I was assured that they will be mailed to me but haven't received anything yet. Please help.

Regards

You will get the sales tax receipt(s) (not bills) by mail and not by email.

Hi Team,

Thanks but I haven't received either of them.

Hello @Dhruv,

for which period do you need the certificates? Then I can take a look and, if necessary, order the new shipment.

Kind regards
Jessica

Hi Jessica, 

I need them from the activation of sim card till date. 

Thanks 

Kamalendu Nayek

Hello @Dhruv,

thanks for the info.
And I don't know why, so far I hadn't discovered an order for it in your data. Maybe it got stuck in the system. I have now ordered the retroactive mailing for you and also set it up for future certificates.

Kind regards
Jessica

Thanks Jessica

You’re very much welcome @Dhruv!

Feel free to give us an update within the next week if you received it.

Kind regards
Jessica