iPhone 13

Hi @Mohib ullah,

welcome to our community.

After the order a change of the address is not possible, because the order is already in process. In this case the better option is to cancel the former order and separately buying the product again. Did you try to change the address by yourself or said our colleagues that it’s possible?

Best regards,

Michi

They recommended me to change address and in fact they are doing everything.

some said we have changed your address some said we have done almost everything but they were just acting. No body was there to help me. In result I have lost my phones and got a very panic experiences. Really disappointed, disconnected, immature, irresponsible, layered people 

Hello @Mohib ullah,

sorry to hear that. This is normally not our standard of customer service.

Can I maybe provide you with more information regarding a re-order or do you already found an alternative, which I could understand after this experience.

Best regards,

Michi

They said we requested to our financial department and still the order isn’t going through. Please if possible call me at my number xxxxxxxxxxxx.

No body is really coperating they can only give stress nothing else .

if you can call me 

(Phone number removed due to data protection, o2 Michi)

In order to address me properly I think you people have to call me and guide me.

if you can not give me a phones then I think I have to purchase from Vodafone. They has very sincere customers department 

Hi @Mohib ullah,

unfortunately we cannot offer callbacks via social media, but there is a new info from the financial department. If you re-order it should be okay now. I know, this has been done before, but now it should work, the reply is from yesterday after the failed orders.

Best regards,

Michi

You mean to say should I placed new order?

And ,Does the new order will go through?

Hi @Mohib ullah,

yes. Regarding to the financial department it should be possible now to place a new order.

If this is not the case, we’re still here to help you.

Best regards,

Michi

I’m going to place a new order I hope its will work. I have one question,Can I also add laptop to my order ? As I have noticed the o2 offer laptop very much peacefully 

Sorry I mean to say , I also want to purchase a laptop from 02, so can I add laptop into my order ?

Hi @Mohib ullah,

honestly I’m not sure if this will work out, because every other items has a higher chance to get rejected (independant of the issue with the phones).

I can’t promise that this will work, but it’s possible.

Best regards,

Michi

I’m placing will back for assistance.

Hi @Mohib ullah,

okay. Good luck for the order.

Best regards,

Michi

Thanks you dear for being here.

It’s worked.

when I will receive tracking number from DHL?

Hello dear.

Yesterday when I placed an order then soon I received 1 € for confirmation.

i also transferred successfully and I thought its worked.

unfortunately I received email right now that the order isn’t working.

can you please check the status? I think there’s some missing or mistake 

Dera @Mohib ullah ,

I see that you spoke to the hotline earlier this day, were they able to help you?

Kind regards,

Andrea

Hi.

Yes she’s Shakila a very humble person.

According to her, my order has been accepted but still it’s in progress.

could do trace the status of my order? 

Shakila promised me she will call me at 5 o’clock by today but she doesn’t called me . 
xxx

xxx.

here is my order number and I need tracking number against my order.

please provide me 

Edit by o2_Andrea: Bestellnummer entfernt

Dear @Mohib ullah ,

I can confirm, that your order is still in progress. There won't be much happening over the weekend. I can't say exactly when the device will be shipped. However, you will be notified and will receive a tracking number from the supplier DHL so that you can follow the shipment.

Kind regards,

Andrea

Please when you get tracking number tell me also I want track it and stay at house accordingly.

Due to none tracking number I have missed my orders several time but this time will not go to office just to receive my phones 

Hi.

i talked to one of your colleague , he said the order is in progress today I will received tracking number from DHL unfortunately I haven’t received any response yet please if possible provide me tracking number against my order. I don’t want to lost my order this time. I will stay at house I will not go to work 

Hello @Mohib ullah,

did everything go well in the meantime and did you receive your order already? 

Best regards

Giulia

Hi . I want to purchase a MacBook Pro M1 ,grey color,512 Gb.
I tried so many times but unfortunately it’s not going through. Please make it possible for me.
As I’m a regular and punctual customer of 02.
I can write a letter to 02 because I sent them letters too many times in reply they said the computer automatically rejected my orders there’s nothing to worry about it ,just placed an order again when I placed it’s not going through.
I think if you do me a favour its will surely help me . Thanks in anticipation

Dear @Mohib ullah ,

if a hardware order is rejected, there is unfortunately nothing we can do about it. You may have ordered too much recently. It may be that if you wait a little, it will go smoothly again.

Kind regards,

Andrea