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Hello, 

I have ordered a phone without O2 sim contract. Unfortunately the delivery was not successful. I checked my delivery status and saw that the last letter of my delivery address is somehow removed. I am 100% sure that I wrote the correct and complete address because I have taken a photo of it at the time I input my data. 

 

As the delivery was not successful, the phone was sent back to O2 and the order was cancelled ( I did not get an confirmation yet ) yesterday. Now my concern is if I order the phone again and O2 system does the same thing again, what can I do? Also how much time it takes to get the cancellation confirmation?

@o2_Jessica Can you please help me on my question? I can not send you a personal message regarding my problem. I need help 

Hello, 

I have ordered a phone without contract from o2 website. Unfortunately, the delivery was not successful. When I checked the o2 logistic service page with my order number, I got to see some of the documents regarding my order. Among these documents, one of them is contract for the phone, and on this paper my address is correct as I wrote while ordering. But on the other documents ( like-delivery paper, billing copy etc ) somehow the last ‘alphabet’ of my address is removed. 

 

I do not know what to do now? As the phone is already back to o2 and they say my order will be automatically cancelled, should I order it again or I have to wait until I receive the cancellation confirmation for my previous order?

Dear @iflyamin ,

welcome to our community. :dash:

Please do not post your request more than once here in the forum. We process each request individually and multiple posting unnecessarily prolongs the processing time for all customer requests. Please also have a look at our netiquette.

I have summarised your contributions here.

The phone number stored here in the community belongs to a prepaid card, so I can only look it up for you if you send me the order number in a private message to o2_Support . I will write to you once.

Kind regards,

Andrea

Hello @iflyamin,

So far we have not received any feedback from you. Neither in your thread here nor in the private message from my dear colleague Andrea.
Has your concern been resolved in the meantime?

Kind regards
Jessica :sunny:

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