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Hi, 

Starting from a few hours ago, my cell phone has been in the “No signal” status. My phone number is +49 176 2xxxxxx3, the plan is a prepaid plan with 10 euros per month. My account has more than 10 euros balance. My zip code is 66123. 

I have checked similar pages trying to troubleshoot the issue, e.g. 

 and https://www.o2online.de/netz/netzstoerung/#id-552688. Afterwards, I have tried rebooting my device, switching to manual network selection (only vodafone and telekom networks show up but not o2), but haven’t been successful in recovering my signal. 
Can someone offer some advice? Thanks in advance!

edit by Thomas3 : Phone number anonymised, public forum, data protection

Hello @ruipeterpan ,

welcome to the o2 Community :blue_heart: and hope you enjoy your stay with us.

How are things on your end? Do you still have connectivity issues and what does the LiveCheck say about your address. If it shows that everything is okay and you are still having trouble, then please report your issue there.

 

Kind regards, Sven

Hello @ruipeterpan,

we haven't received any further updates from you yet.
Could you briefly tell us what the current status is?

Kind regards
Jessica :sunny:

Hi Jessica,

The issue was resolved by itself on the next day, and everything is fine right now. Thank you!

Hello @ruipeterpan,

great, thank you very much for the update and I am really happy that it works again! :relieved:

If you have any further questions or concerns, you are of course always welcome to contact us here in the community.

We have for example a collection of FAQ in English as well which you can find here:

Kind regards
Jessica :sunny:

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