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I have multiple problems with the new contract

  • February 26, 2022
  • 1 Antwort
  • 9 Aufrufe
M
Besucher:in

Hi everyone, 

I am a new customer and I just received the order with a new SIM card

  1. I have a problem with the login, I’ve changed my password but I can’t login through the app (-1), and also from the web when I press on bills or anything else it takes me to the help center
  2. I’ve ordered a number transformation, Once I activated the new SIM card I found another number!!! 

 

 

Lösung von o2_Sven

Hello @Mohamad Awad ,

welcome to our o2 Community :blue_heart: .

Have you already activated the new SIM Card and registered with your number for “mein o2” ?

If you’ve ordered porting of another number to your new contract, this can take up to eight days, during this time your contract is provided with a temporary number.

 

Kind regards, Sven

    1 Antwort

    o2_Sven
    • o2_SvenModerator
    • Moderator
    • Lösung
    • February 28, 2022

    Hello @Mohamad Awad ,

    welcome to our o2 Community :blue_heart: .

    Have you already activated the new SIM Card and registered with your number for “mein o2” ?

    If you’ve ordered porting of another number to your new contract, this can take up to eight days, during this time your contract is provided with a temporary number.

     

    Kind regards, Sven

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    o2_Jessica
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