Hello @Lorievinca ,

welcome to your community.  At the moment it is not possible to change the oner of any contracts. 
O2 works hard to fix the fail. 
 

If you take a look often you be informed of the possibility. 
 

Best wishes 

Witti 

Hi,

I find it very hard to believe as I really don’t see the “technical issue” or challenge in replacing an owner by another in your database.

I also waited for 20min last week to reach out to the customer support and the agent thought that it was a smart move to tell me it was possible where you obviously all have known for months that it’s not so I would hang up faster.

I’m really shocked by this quality of service and I feel like I’m being held hostage of a contract I would want to transfer for a very valid reason which is that I am leaving the country and don’t wish to leave my friend with no internet at home (she works remotely due to the Corona situation).

Be sure that I will do my best to let everyone know on social media about the quality of the service and the politic behind your “technical issues”.

Hello @Lorievinca, 

sorry that it is hard for you to believe.

For us ( also costumers) it is also hard to do.

We all are willing to help, especially non Germans or speaking german people but if you think that you get more Help or Support in social media you’re free to do this.

That means for me it ends here.

Bye 

Witti

Dear @Lorievinca ,

welcome to our community.

I am sorry to hear that you received a wrong information by the hotline last week. The contract holder change has not worked since the beginning of December. Unfortunately, we do not yet have a date when it will work again.

I can only ask you to continue to be patient.

Thanks to @witti for the support here.

Kind regards,

Andrea