Return of my o2 Home spot

Hi @Serageldin94 ,

we haven’t received a withdrawal wihin 14 days, I’m afraid. From the looks of it, you’re requested a contract cancellation via the “Online Kündigungsvormerkung”, which you’ve confimed via phone. These are two different things, since the cancellation will always be set after the minimum contract duration, while the withdrawal is exactly that, a withdrawal from contract.

Because of that, the contract runs just as a normal contract would. Have you also sent a mail for the withdrawal to widerruf@cc.online.de ?

The HomeSpot return has not yet been processed. Have you checked if DHL already delivered the device to us?

Best regards,

Kurt

i already sent the O2 Home spot and got a confirmation that you have received it but it looks like i really did cancel the contract not widerruf so thanks but please check i have returned the O2 Home spot router

Hi @Serageldin94,

thanks for your reply. Yes, the homespot is successful retourned to us, the monthly fee for the hardware will be removed.

Best regards,

Michi

Merry Christmas Before any thing 
i have a Question will t be removed from the Rechnung / Receipt or how will it be removed as i am still getting the same amount of money to Pay on 29.12.2021 so will you be able to remove it before that time 

Hello @Serageldin94,

I had a look into this, at first glance I can see that a mobile device has been sent back but it does not look like it was the Homespot. Is it possible that the email you recieved does not concern our Homespot but another device?

Regards,

Lars

i can really assure that i have sent it back you can even track the DHL tracking Number

Edit: Order ID anonymisiert - o2_Kurt

DHL Tracking Number is : XXXXXXX180

Edit: TrackingID anonymisiert - o2_Kurt

and that's your response that you have received it ! 

Edit: Order ID anonymisiert - o2_Kurt

hello again last month we all agreed that my Router was Returned and all was set this month i have found out in my Monthly payment that i have paid for the router 35 euro so can you please explain why i already gave the router to you 

Hi @Serageldin94,

in the last invoice there was a credit booked for the router. You can find it on page 2 in the invoice details.

Best regards,

Michi

yes i can see that but why ? i already returned the router ! 
but to be sure will i pay anything regrading the cancelled contract next month either it was for the router or the Contract ! 
because right now i contract was cancelled and the router was sent back i should not pay any thing else except my Mobile Contract which is 44.99 right now and my Apple watch 
 

Dear @Serageldin94 ,

when did you sent back the Homespot? I can only see incoming returns für a mobile phone, not a homespot.

Kind regards,

Andrea

Second Router which i have Returned also 

that's the two router i have sent back to you and your confirmation of receiving them so why i do getting the monthly payment of a router i have sent back thanks  

Dear @Serageldin94 ,

can you please give me the date of the returns?

Kind regards,

Andrea

Those are the Dates and DHL Tracking for both my routers 

Dear @Serageldin94 ,

how did you return the Homespot via the return portal for loaner hardware or via the returns portal for purchased hardware?

I'm a bit surprised that both went to the same address, I think they should have been different addresses.

Kind regrads,

Andrea

i have talked to the customer Services at the time and they sent me an SMS with link to Send the router 
and i used the link  for two the Routers

Hello @Serageldin94,

the router has been returned, that is fine. The contract (o2 My Home M) was cancelled by January 21st and will not be charged afterwards.

I hope I could clarify your issue. If you have further questions, please let us know.

Best regards

Giulia