widerruf homespot postpaid O2 EKL

Hello, 

Please send an e-mail to "widerruf@cc.o2online.de" .. 

Why did you send the SIM back and why should o2 send you a new one?

I mistake the the mistake the Retourenschein. How can I get back then? Thank you a lot. I donot how to do next.

Regards,

You can either follow Bollerman's advice

and order a new contract, or you can call the hotline and ask for further help:

O2 Service in English

Our English-speaking postpaid and landline support for you. We are happy to assist you.

089 66 66 30 08 1**german landline rates

Monday till Friday 10 am - 6 pm

Hello everyone,

thank you @Bollermann and @tearsbeforecrying for your help with this case

@jiaqi xu have you received all the information? Were you already helped?

Kind regards
Jessica

Not yet. Sorry to interrupt you. I have receivers the the e-mail “wir haben Ihre Rücksendung mit der Auftragsnummer WSFC42958440 bearbeitet und akzeptiert. ” Can I ask that , I have send the SIM card back, could I also cancel the contract of the O2 homespot?  I found the internet in my room is not so good.  

Hello @jiaqi xu,

as already mentioned you can cancel contracts within 14 days of signing them.
Therefore you need to send an email to widerruf@cc.o2online.de with your details, the account number and so on. 
All information about this topic you can find here:

Kind regards
Jessica

Thank you for your reply. Here is the mail “Ihre o2 Auftragsbestätigung” . My Auftrag begin on 14 th December. I am not sure the date of sign. Is it mean I pass the date of sign to cancel it? Can I further ask that , the Rückerstattung means I cancel the contract? 

Ihre Bestellung bei o2  Ihr Auftrag ist bestätigt.

Lieber o2 Kunde, wir bestätigen Ihren Auftrag vom 14.12.2021.  Ihre Auftragsnummer lautet: WSFC42958440. Bitte geben Sie diese Nummer bei Fragen zu Ihrer Bestellung immer mit an.

Dear @jiaqi xu ,

if your order is dated 14.12.21, you are now outside the 14-day cancellation period and can no longer cancel. The contract is therefore deemed to be concluded.

Kind regards,

Andrea

Thank you for your reply. However, I have sent the home spot SIM card back. It doesn’t work in my room. And I have received the letter from O2. They have received the things I sent to them. What should I do next? I have no card. And I do not use the homespot. Regards 

Can I ask my Traif position? I have sent back the homespot sim card before the deadline. I have no card right now. The O2 have check the things and agree to  the Rücksendung .  And I follow Jessica to send an e-mail to widerruf@cc.o2online.de . I am not sure the contract will be cancelled or not ? Please give me some help. please….

Sie erhalten zeitnah Ihre geleisteten Zahlungen und Versandkosten zurück  So erstatten wir Ihre Zahlung.

Lieber o2 Kunde,  wir haben Ihre Rücksendung mit der Auftragsnummer WSFC42958440 bearbeitet und akzeptiert.  Bitte beachten Sie:  Haben Sie die Hardware bereits bezahlt, erstatten wir Kaufbetrag und Versandkosten über den beim Kauf gewählten Zahlungsweg. Falls Sie per Sofortüberweisung oder Nachnahme bezahlt haben, erhalten Sie eine Gutschrift über den Betrag auf Ihr Bankkonto. Senden Sie uns dazu bitte eine E-Mail mit Ihrem Namen, Ihrer Bankverbindung und Ihrer Kundennummer (Angaben finden Sie auf der Hardware-Rechnung) an hardware-finance-de@telefonica.com.  Artikelübersicht Menge Produktname Artikelnummer 1 POSTPAID o2 V4 EKL HALFSIZE 4612-000176-00 Freundliche Grüße Ihr o2 Team

Dear @jiaqi xu ,

returning a SIM card does not trigger anything, because SIM cards do not have to be returned. Even the confirmation of receipt of the returned SIM card has no influence on the duration of the contract you have concluded. A valid revocation within 14 days after conclusion of the contract (i.e. by December 28th 2021 at the latest) to our email address widerruf@cc.o2online.de would have resulted in a revocation of the contract. However, you have not sent us a cancellation by then.
You can order an exchange SIM card online under My o2 so that you receive a new SIM card for your contract.

Kind regards,

Andrea

Thank you for your reply. Is the another one SIM card  not free? How much money should I pay for that? Because the SIM card doesn’t work in my room. I think it is not my problem. Can I cancel my contract insistently,  how much penalty   should I pay for that？Regards

hello, can you send me a new sim card. The Card I sent back to you was not good. Can I have another card fro free?

Regards,

Hello @jiaqi xu,

your contract has been cancelled in the meantime and all charges were refunded. I hope this has clarified your issue

Please let us know if you have any further questions.

Best regards

Giulia