Porting number between Blau to o2

Ok thanks.

What should I do first, sign contract with O2, then go to Blau app and request for number porting to O2, then on the O2 app request for the number to be ported from Blau, and then cancel my blau contract?

Just like that.

Hello @jitster,

thank you for your enquiry and welcome to the o2 community!

I see you have already received support from @Sächsin. Many thanks for that!

If anything is still unclear or you need support during the process, feel free to contact us again.

General information according this topic can be found here:

• Number porting

Kind regards
Jessica

I do have one question, the blau contract is in my wife's name, when I move to O2 I want the contract in my name. Does this effect the number porting? Or does my wife have to transfer the blau contract to my name before I can sign up with O2? 

Hello @jitster,

thank you for your question!
And that's right, porting can only be completed if the contract holder and their data at the old and new provider match. As soon as the data differs, the process is cancelled. That means your idea is absolutely right: if you want to keep the contract with o2 in your name, you should first have the contract with Blau transferred to your name.

Kind regards
Jessica

For some reason change of ownership does not work? Is there a technical fault on O2 side? When will this be resolved?

Dear @jitster ,

it is generally not possible to change the ownership at the moment. Our technical department is already working on the problem. Unfortunately, we cannot tell you how long it will take.

Kind regards,

Andrea

@o2_Jessica @o2_Andrea da o2 Portierungen mit abweichenden Namen erlaubt (oder wurde das inzwischen eingestellt? 🤔), ist es doch unnötig für den TE, bei Blau einen Inhaberwechsel auf seinen Namen machen zu lassen oder übersehe ich hier was?

Hallo @Sächsin ,

ich habe mich nur auf die letzte Frage bezogen in der gefragt wurde, ob ein Vertragsinhaberwechsel aktuell nicht funktioniert. Generell ist es möglich direkt beim Wechselauftrag bereits die Daten für den Neukunden einzugeben, also eine Portierung mit abweichendem Namen zu machen. Der alte Inhaber der Rufnummer, muss hier nur die Rufnummer zur Portierung freigeben.

Viele Grüße,

Andrea

Dear @Sächsin 

I was only referring to the last question in which it was asked whether a contract holder change does not currently work. In general, it is possible to enter the data for the new customer directly in the change order, i.e. to make a porting with a different name. The old number holder only has to release the number for porting.

Kind regards,

Andrea

Dear @o2_Andrea 

This contractdicts @o2_Jessica reply, where @o2_Jessica  stated if the data does not match the porting gets cancelled, hence my wife should transfer Blau ownership to my name before porting number to O2. 

So what is the correct procedure? Can I open a new contract with O2 and port the number from Blau to O2 regardless of the name differences?

Dear @jitster ,

to be on the safe side, I asked again. It is the case that o2 has no problems with porting different names. All you need to do is have all the names correct, then it will work. And your wife has to deposit the release for porting with Blau.

Kind regards,

Andrea

Awesome! Thanks for clarifying that @o2_Andrea 

I have one more porting question. 

I'm waiting for the Samsung Galaxy S22 series to be announced on 9th Feb. I assume O2 will announce the pre orders also on the same day, my question is when would I start the porting process, on pre order day or after I have received the phone?

Hello @jitster,

I was actually surprised myself that the porting also works with different names. Apparently I didn't quite understand something. It's great that everything works like this!

You can order the porting whenever you want. The number transfer is independent of your device. Or is it about something else?

Kind regards
Jessica

@o2_Jessica

Should the number from Blau be released before I sign up with O2? So when I do sign up with O2 the number is already available? What's the correct process?

Hello @jitster,

you just have to make sure that it is already released at the point of time when you apply to us to port your phone number. Blau will inform you (usually via SMS) for how long the number is released. Normally you have 30 days.

Please let us know if you have any further questions.

Best regards

Giulia

So how does Friends and Family discount work? Is this discount currently valid and if so when does it expire? 

If I have a family member who has a contract with O2 and they introduce me to O2, does that mean I get a discount on the tariff and the phone?

Dear @jitster ,

please take a look at our article Dreimal Freude schenken: Die O₂ Familie & Freunde-Aktion

The discount is valid indefinitely as long as you do not make any changes to the contract. With a voucher, you get a permanent 50% discount on the basic fee of a new mobile phone contract (the tariff not the phone itself), a data contract o2 my Data M or o2 my Data L with o2.

Kind regards,

Andrea

@o2_Andrea So correct me if I'm wrong, the Friends and Family discount will not work with Unlimited Max Tariff? That's the tariff I want to get with the S22 Ultra next month.

Hi @jitster ,

the o2 Free Unlimited Max is included 

This websites states the requirements:

https://www.o2online.de/priority/vorteile/friends-offer-50

Der Rabatt bezieht sich auf den monatlichen Tarifpreis und gilt für Neukunden (ohne O2 Vertrag in den letzten 6 Monaten) bei Bestellung eines O2 Free Mobilfunk-Tarifs
(ausgenommen O2 Free S/O2 Free S Boost) oder eines O2 Datentarifs My Data M und O2 My Data L (ausgenommen O2 My Data S). Er gilt nicht für bereits reduzierte Angebote, insbesondere Kombinationsangebote mit
Hardware und entfällt bei einem Tarifwechsel. Der Gutscheincode kann ab Ausstellung bis einschließlich 31.03.2022 eingelöst werden.(Verlängerung vorbehalten) Änderungen und Irrtümer vorbehalten. Angebot Stand: 01.12.2021

Excluded are therefore the o2 Free S / S Boost-Tariffs, as well as the o2 my Data S. Also excluded are the Flex-Tariffs. Since tariffs with hardware discounts are also excluded, take a closer look at the tariff first before ordering, just to make sure you don’t order one with a hardware related discount.

Best regards,
Kurt

Thanks @o2_Kurt

I'm waiting for S22 Ultra, I want to combine the phone and Unlimited Max tariff together. Are you able to confirm if pre orders will start on 9th Feb?

Hello @jitster,

please find all our information on the new Samsung Galaxy and the Galaxy Unpacked Event on February 9th here: Neues Samsung Galaxy You can also register there for advance booking.

Best regards

Giulia