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I have ordered s21 fe on 16th Jan. I have received the order no. but can’t tract it using the status search. After searching may be the reason is I ordered without a o2 contract. But without the order no. no update yet, don’t know where is the phone or when will I receive it. It was supposed to be a present but don’t think that will happen anyway. I heard all the good things about o2 so decided to order instead of Samsung directly. 

Hello @Seeker73,

thank you for your enquiry and welcome to the o2 community!
As your forum account is not linked and verified with your o2 data, I can't check it.
Therefore, I would like to ask you to send us a private message to our collective account @o2_Support with your first and last name as well as your date of birth and address. Then I will be happy to check for you. Please note: send this information only by private message to @o2_Support and not here publicly as an answer! :relieved:

I already sent you a message so you just need to answer to it. Your inbox you can find here: Click.

Kind regards
Jessica :nerd:

 

Hello @Seeker73 , 

we haven´t received a private message from you yet.

Were you able to find your order number elsewhere?

Or has your mobile phone arrived in the meantime?

Kind regards,

Manuela

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