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Hi,

O2 is double charging me since i signed my extension, despite the fact they confirmed my old contract would be a void immediately i start my new one. 
 

luckily I have saved the conversations i had with O2_Tobias so I have the proof. I do not blame Tobias for this by the way he was the best helping me with my problem so far. 
 

anyways, i want my money back and of course i want this double charging to cease immediately. 

 

I did another post on this last week but unfortunately no moderators are picking it up. I really this new post will be answered otherwise I am really hopeless to be honest.

 

Best regards,

Peter

Hi Pete, please do not post duplicate threads as this will become confusing.  Is it possible that you ordered a new smartphone to extend your contract?  Then you have 2 bills to pay.  Once the tariff and once the mobile phone.  If that's not the case, it would be nice if you could post your account anonymously here in the thread.
Bye the was a response from a Moderator*in can take x-14 Days

BW

Witti

Hi Witti,

Are you a mod please?

Best regards,

p

Hi @pete_P,

no I’m not a mod sorry. 
As I told you it could take x to 14 Days until a mod will answer. 
 

BW

Witti

Thank you

Best regards,

p

Hello @pete_P,

this question is already being taken care of in your other thread, Opening several threads for one issue i not recommended since it may delay answers. 

I suggest we stay in your other thread since I am closing this one.

Regards,

Lars

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