Hi @Gian1996, 

I welcome you to our English Community. Nice to meet you here. 

Great that you decided to get an iPhone 13 Pro from o2.   

I regret that the direct debitting was not made as announced. 

Did we debit the 1st rate meanwhile?

If you need any support, just come back here. 

Loving greetings,

Tobias

This was the first rate. That’s why I was worried that something during the online procedure went wrong. 

In any case, the rate has been charged on my account a couple of days ago. Therefore, lesson learned: be patient!

For future readers: I payed the initial sum as indicated in the contract within the specified periods and I was already charged with shipping costs (therefore, I was sure that my bank coordinates were ok). 

Thank you for your precious support

Have a nice day

Hello, please I need help to repay my monthly phone payment for this month. O2 was in my bank account to deduct this month’s payment but I was not having enough balance as at on the 14th of this month, please can it be deducted again now that I have enough money in my account or how do I repay now?

Hello @zaak1, welcome to our o2 community:-)

If, for whatever reason, the deuduction of a monthly payment fails you have the possibility to transfer the monthly payment with your customer number as “Verwedungszweck”. You should also recieve informaiton with all necessary data how much and where to transfer if a payment failed :-)

Regards,

Lars

Thanks, I have made the payment