Hello,
I moved abroad and sent all the required documents to your customer service through mail but did not hear anything back. This is urgent and I would like my contract to be cancelled as soon as possible as I can’t use it anymore.
Is there an email address I can send my documents to make sure my request gets through?
Thank you
Hi
the cancellation has been set 
You should also receive a letter within the next fewdays (depending on how fast or slow the mailservice ( Post) is.
Please let us know if you need additional infos about the cancellation or the contract.
Have a nice evening!
Best regards,
Kurt
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