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Fraudulent behaviour from O2 customer service

  • October 31, 2021
  • 16 Antworten
  • 169 Aufrufe
M
Einsteiger:in

I am an O2 customer since 2019 and I wanted to portray the worst experience I had with any mobile operator till date.

On August 6th 2021, an O2 employee called me and claimed that they have a special offer for me. The offer was with a 50% discount. He also mentioned he would provide an extra sim-card for free. I didn’t need any extra sim card but asked if I can get the offer in my current sim since the contract was about to expire. Hence, I asked him if I could get the offer for my existing sim. To which he agreed and said YES even after asking several times. But what I end up with is a new sim card with a new contract which I have to pay for 2 years (almost 400 euros) although I don’t use it. This is almost daylight robbery and fraud which such a reputed company as O2 should refrain from. I also didn’t sign any contract but agreed on a German contract over the phone. Anyway, our whole conversation along with the context should be available recorded.

I wanted to raise this issue and see if I can get any solution from this forum before I try any legal methods like going to the EU consumer forum.

All your help and feedback would be highly appreciated.

 

edit o2_Solveig: verschoben von o2 Mobilfunk → English o2 Community Mobile

 

Lösung von o2_Manga

Hi @Mina34 

welcome to our community. :slight_smile:

Please write a complaint about this issue to our customer service and send it right here:

Telefónica Germany GmbH & Co. OHG

Kundenbetreuung

 90345 Nürnberg

My colleagues will decide how to get along with your second unwanted contract.

Greetings and thx to @bs0 

16 Antworten

bs0
Legende
Forum|alt.badge.img+43
  • bs0Legende
  • Legende
  • October 31, 2021

If this was in August why have you only just noticed now?

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
o2_Jessica
M
Einsteiger:in
  • Mina34
  • Autor
  • Einsteiger:in
  • October 31, 2021

 

Thank you for the reply!

I received the call in August and got the card in September. I couldn’t act before because I was on my vacation outside Germany.

 

 

o2_Manga
  • o2_MangaModeratorin
  • Lösung
  • November 2, 2021

Hi @Mina34 

welcome to our community. :slight_smile:

Please write a complaint about this issue to our customer service and send it right here:

Telefónica Germany GmbH & Co. OHG

Kundenbetreuung

 90345 Nürnberg

My colleagues will decide how to get along with your second unwanted contract.

Greetings and thx to @bs0 

Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
o2_Jessica
M
Einsteiger:in
  • Mina34
  • Autor
  • Einsteiger:in
  • November 3, 2021

Hi @o2_Manga

 

Thanks a lot for your reply. 

I will definitely write to them.

 

Regards

o2_Jessica
o2_Tobias
o2_Tobias
  • o2_TobiasTeam
  • November 4, 2021

Hi @Mina34, 

thanks for your efforts, this is definitely a good idea. 

Would you still like to get an offer for your current contract?

If you are interested in an offer to prolong your contract, just let us know. 

Just also have a look here: 

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
o2_Jessica
M
Einsteiger:in
  • Mina34
  • Autor
  • Einsteiger:in
  • November 5, 2021

Hi @o2_Tobias,

 

Thank you for the information you provided.

I will have a look at the link and will let you know if I want to prolong my current contract.

 

Regards

o2_Jessica
o2_Tobias
o2_Tobias
  • o2_TobiasTeam
  • November 8, 2021

Hi @Mina34, 

that´s fine. I hope you will find a convenient offer to prolong your current contract. 

If you need any support, just let us know. 

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
M
Einsteiger:in
  • Mina34
  • Autor
  • Einsteiger:in
  • December 28, 2021

Hi @Mina34, 

thanks for your efforts, this is definitely a good idea. 

Would you still like to get an offer for your current contract?

If you are interested in an offer to prolong your contract, just let us know. 

Just also have a look here: 

 

Loving greetings,

Tobias

 

 

 Hi @o2_Tobias,

My current contract is going to be expired on 28.01.2022. I am interested in an offer to prolong my contract. Would you please let me know how I can learn about the offer more?

Best regards

o2_Andrea
  • o2_AndreaTeam
  • Team
  • January 3, 2022

Dear @Mina34 ,

please tell us which tariff is suitable for you. Do you want to stay with the o2 Free M (now with 20 GB data volume) or do you want to stay with the 10 GB data volume?
Do you need a new mobile phone? If so, which one should it be?
We can currently only send one offer by email, which is automatically booked on acceptance via the landing page, so it is important that we know exactly what you want in advance.

Kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
o2_Andrea
  • o2_AndreaTeam
  • Team
  • January 6, 2022

Dear @Mina34 ,

unfortunately you did not answer my last questions here. do you still need our support?

Kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
M
Einsteiger:in
  • Mina34
  • Autor
  • Einsteiger:in
  • January 6, 2022

Dear @o2_Andrea ,

 

Thanks a lot for your reply.

I would like to stay with the tariff I am currently using (o2 Free M, 10 GB data volume).

I would like to know which offer I can get on this service.

 

Best regards

 

o2_Andrea
  • o2_AndreaTeam
  • Team
  • January 7, 2022

Dear @Mina34 ,

I'd like to take a look for you and found an offer for the o2 Free M for you. It now has 20 GB of data volume, but you'll get a better deal than if I offer you the tariff with 10 GB of data volume.
If you want to accept the offer, please confirm the offer on the landing page that I sent you by email, you can take a close look at it and then confirm it. Only when you have confirmed it there, the order will be executed for you. After 8 days, the order will be automatically deleted if you do not accept it.
In accordance with the Transparency Ordinance, I would like to refer you to our product information sheets, which you can download at www.o2.de/produktinformationsblatt . There you will find all the product details. There you will find all product details listed again (without discounts).

Kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
o2_Jessica
M
Einsteiger:in
  • Mina34
  • Autor
  • Einsteiger:in
  • January 8, 2022

Dear @o2_Andrea,

 

Thanks a lot for the information you provided and the offer you sent me.

I would prefer to choose a service which has between 5 to 10 GB data volume,

with the similar download and upload speed to the service I am currently using (o2 Free M).

Would you please provide me an offer for such a service?

 

Best regards

o2_Antje
  • o2_AntjeModeratorin
  • Moderatorin
  • January 14, 2022

@Mina34  As I see you have accepted the extension offer :)
Is everything fine or do you still have questions?
If so don't hesitate to get in touch with us.

Regards
Antje

Hat dir eine Antwort weitergeholfen? Wenn ja, markiere den Beitrag bitte als Lösung damit auch andere davon profitieren :)
M
Einsteiger:in
  • Mina34
  • Autor
  • Einsteiger:in
  • January 21, 2022

Dear @o2_Antje,

 

Thanks for your support.

I just wanted to make sure one more time that the offer I have accepted is valid for two years, meaning that for two years the discount will be applied on the original fee.

 

best regards

 

o2_Jessica
  • o2_JessicaTeam
  • Team
  • January 25, 2022

Hello @Mina34,

I can confirm that your contract and discount have been activated for 24 months. :nerd:

Kind regards
Jessica

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