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prepaid package change

G
Neuling

I would like to change my Prepaid package from a 19.99€ L package to a 9.99 S package. How do I do this without changing my number? Thank you 

 

Edit by o2_Katja: Moved to our english community

Lösung von o2_Kurt

Hi @Georgieb ,

 

please check the Options under “Tarif & SIM”, “Smartphone Optionen”. You can also try out the website: 

https://www.o2online.de/ecare-prepaid/?contentId=packs

 

Best regards,
Kurt

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3 Antworten

o2_Andrea
  • o2_AndreaTeam
  • Team
  • 26467 Antworten
  • 20. Januar 2022

Dear @Georgieb ,

welcome in our community. :beetle:

I have now cancelled the L pack. This means that it will not be re-booked after expiry, but will continue to run until the end of the period. However, I cannot book the pack S for you, as it would then start immediately and the pack L is still running.
You can book pack S for yourself on 27.01. as normal via the app. That should then work.

Kind regards,

Andrea

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G
Neuling
  • Georgieb
  • Autor
  • Neuling
  • 2 Antworten
  • 20. Januar 2022

Thank you so much! Where on the app will I do this? I just want to make sure I don’t cancel my number 

o2_Kurt
  • o2_KurtModerator
  • Moderator
  • 18572 Antworten
  • Lösung
  • 24. Januar 2022

Hi @Georgieb ,

 

please check the Options under “Tarif & SIM”, “Smartphone Optionen”. You can also try out the website: 

https://www.o2online.de/ecare-prepaid/?contentId=packs

 

Best regards,
Kurt

Signatur :)

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