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Falsely created contract

  • 26 January 2022
  • 1 Antwort
  • 18 Aufrufe
O
Rang

I cancelled my contract September 2021, and apparently I am being charged 11,99 monthly for a new number I know nothing about. Telephone number I do not even have. I have been calling customer service for months now and I never get through to speak to anyone because they keep asking me to introduce the Telephone number I want to make enquiry about and I do not have or know the number. 

 

Please please and please I want the contract cancelled ASAP. 

Thanks 

 

Edit by o2_Katja: Moved to our english community

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Lösung von o2_Jessica 27 January 2022, 14:24

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1 Antwort

o2_Jessica
Benutzerebene 7

Hello @Ojoy,

Thank you for your enquiry and welcome to the o2 community!
In order to be able to look something up, we have to ask for some data from you. As this is a public forum I would like to take you to the private message history. Please write us a private message to our account @o2_Support with your name, date of birth and address. It's also best if you tell us exactly what the purpose of the debit is.

You can simply reply to the message I wrote to you with the account. You can find your inbox here: Click.

Kind regards
Jessica :relieved:

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!

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