English O₂ Community: Broadband & Landline

After choosing a phone-line router, the guy from Telekom came and said the cable between the box and my flat is broken and said I should contact my Landlord to fix this. Instead is it possible to switch to a router connected to the TV cable, and to get someone from Telekom to activate this? Edit o2_Sven: Moved thread to English o2 Community: Broadband / DSL

Hello everyone, This is my first post, and although the topic has been touched upon, I’d like some current feedback with working links and specific advice regarding my DSL abo. I’d like to switch to a postpaid plan for my mobile, and also have a DSL connection with O2 so I’m hoping to take advantage of the 50% Rabatt option. I’d also like to keep my number nd my phone and do so with minimal bureaucracy and interruptions. Questions:If I switch to postpaid did I understand correctly that there are no extra fees for calling and receiving calls to and from EU countries?  Is there a way to keep my SIM card and my number and have the switch done at O2? I’d like to avoid making a new contract, receiving a new SIM, and then porting my number to the new SIM. If not, what is the procedure in this case?  can I add other numbers to this abo at the same reduced rate? in the case of O2 One, the 60 Eur contract, what does it include? Would I be

I apply the cable internet on 25.04 without router, then I called the custom service to rent the DSL router on 28.04. But I still didn’t got the router yet, the technician will come to my home next Tuesday (17.05), so when can I get my router, if I can’t get my router in time, can I cancel renting the router?

Hello, CINAo2XXXXXXXX ordered cable internet on 04/29/22 & have been trying to cancel the contract DAILY since 05/05/22. The English speaking team keeps saying they made the request on 05/05/22 but still nothing has changed. Then they say they will call me back and nothing so I have to keep calling. I keep getting SMS that my activation date is 5/23/22 and the router was even shipped. Can someone help??? It's driving me crazy, thank you! Hello,I ordered cable internet on 04/29/22 & have been trying to cancel the contract DAILY since 05/05/22. The English speaking team keeps saying they made the request on 05/05/22 but still nothing has changed. Then they say they will call me back and nothing so I have to keep calling. I keep getting SMS that my activation date is 5/23/22 and the router was even shipped. Can someone help??? It's driving me crazy, thank you!  E

Can anyone assist us with o2 wireless router activation steps please? Edit o2_Sven: Split the topic off into it’s own thread

Hi,I have o2 DSL M and it has been very good, over the last few weeks I have noticed more frequent disconnections sometime last 2 or 3 minutes but also last longer.I have a Fritz 7530 AX, there are a number of devices connected to the router either Ethernet or Wifi and when the connection drops it drops for all devices. My home devices are still accessible via the router.From the router log: The router is set to auto update.I’ve tried rebooting the router when it happens and I have exchanged the cable between the telephone outlet and the router still the same thing keeps happening.ANy suggestions are welcomed.RegardsGavin Munn Edit o2_Sven: Removed IP addresses from screenshot

Good day, dear O2 Suppor Team, I have ordered O2 Home XL Flex. So far I have already received a router (rented one) and connected it to the Data port. The activation date was on 04th if May, however I still have no connection. On website the present status of my order is on the Step 5 (in Arbeit). I have checked FritzBox control panel and it says "Connecting". The power LED keeps constantly flashing and never turns solid.  Can you please check from your side if everything is OK with an activation progress?? Is there a service engineer attendance maybe required?Presently I have no way to call to Service Support phone number so this community is the only place where I can get some support. Please send me Private Message if any personal data needed.Many thanks in advance and kind regards,Oleksiy

I have ordered internet two days ago, And I received the order confirmation email with an order number, But neither with the order status link provided in the email, nor I typed in the order number into o2 order status checking portal, it led me to “order number not correct” result. What should I do to know the status of my order?Thanks   Lieber o2 Kunde, vielen Dank für Ihren o2 my Home-Auftrag mit der Auftragsnummer xxxxxxxxxxxxxxxxxxx. Sie können sich jederzeit unter www.o2online.de/auftragsstatus/ den aktuel

Dear Sir or Madam, My Auftragsnummer is: CINAo2N142xxxxxxxB and my internet will start from 1st April.My MAC address is: 88035xxxxxxx. It would be gerat if you help me activate my internet as I could not find the portal to enter this number.Thank you. Best regards,Edit Sandroschubert: anonymisiert 

Hello everyone,I have the DSL since 1 year (the O2 my Home L), but I don’t have an O2 account linked to my DSL account. When I try to create an account, it asks me for the “Persönliche Kundenkennzahl ” which I don’t have (I have only received the: “Willkommen_bei_o2.pdf” after line activation, which contains the line number, and some data access). How can I proceed creating an account for my DSL?Thank you.

About 1 month ago o2 online, I bought an internet tariff called Jungle Leute XL 250 m/bit and I made my contract. Then my first technician appointment was on 06.03.2022 And a technician came from Vodafone, he arranged everything and everything is fine and I just wait for the Activation Date. He Said It Was Necessary And I Planned To Do It And I Started Waiting. My O2 Account Was Closed 2 Days After the Technician. I Have No Idea. Then I kept waiting and until my activation period (My Activation Period was 22.03.2022) 2 letters came, one was a copy of my contract, it was in my landline number and the other was a 4-digit code. but the customer number did not come, I talked to about 4 customer representatives, but I could not get a positive result from any of them, and then when I called the last 1 person, he told me that I had to register the mac ip address of the router and I did so. Everything Is Working Now But I don't have internet access And I don't have a customer number. Afte

My internet stops working randomly and won’t work for a whole day and sometimes two before working again. I’ve already reached out to customer support twice about it.  The first time I used the “O2 my service app”. It created a ticket whose resolution after about 10 days was “unfortunately we couldn’t find the problem”.The second time I called the English department directly. All the guy did was transfer me to a technician that only spoke German. I seriously don’t understand why o2 has an English department that doesn’t even ask questions or gives instructions to solve problems like this. The technician was very sweet, but due to language limitations all she did was ask a few questions about the lights on the router and then said she was going to create a ticket so my issue was investigated further. She said I’d receive instructions in my email for how to solve the issue when it occurs, based on their investigation of my issue. That was on april 22nd (10 days ago

Hi there.I have ordered a DSL connection on April 7th and have received this number: Auftragsnummer CINAXXXXXXXXXX. I would really like to get some help ASAP, as my activation date is coming quickly.First problem: My Auftragsstatus link doesn’t work and redirects to https://www.o2online.de/?error=token.valid.subscription.notfound Second problem: I’ve received an email asking me to provide info on where in my building the new connection should go. The email said I would get a call, but I never did. I’ve tried contacting service a few times, either in English or German, and no one has any clue what to do. I was redirected on the phone 6 times a few days ago, until I reached a guy who seemed to take care of it correctly. He said I would received a confirmation by emai

Hello.I’ve recently ordered a new no-contract O2 Home L plan for my apartment, and have opted to buy a modem/router myself.I just wanted to confirm: Will a used Homebox 2 (6641) work fine?I know Fritzbox is better and all that, but I just wanna know if this is gonna work. Thank you!

I need Wifi connection at home.What are the best offers available for a 100Mbps speed? Are these DSL/Fibre or Glas Fibre? (PLZ 73734) Can you connect from your O2 phone directly to the TV and Laptop -2 devices as hotspot? (Until the internet connection is setup at home) Like Vodafone, does O2 also have hotspots to simply pay and use from satellite? 

I HAVE APPLIED FOR DSL CONNECTION BECAUSE THE INTERNET IN MY AREA IS NOT WORKING FROM LAST 20 DAYS. I want to request you at least give me the access to DSL connection early .you gave me the date of installation on 16 may but its too late .Can you please give me early date of as soon as possible for installation ,As I am working from home too ,so it is getting difficult for me to work ,I have two kids too .This is my kind request to you at least provide me the DSL connection early I will be grateful if you understand my request .Thank you!

Hi! I have recently made an online order for home internet installation via LAN cable (my Home XL Flex). During registration I have mentioned a Polish mobile phone number as a contact number (I had no local German phone number at that point). After the registration was completed I found out that Germany country code was automatically added in front of number therefore the number is incorrect. As well there is a note "Please confirm your number". As I understood the service technician should get in touch with me via that number before attendance. Please kindly advise me how can I change that number? So far I was not able to find where it has to be changed. As well how can I confirm that number in general? Should I give a call to some number from my number? Many thanks in advance.

Hallo@O2_GiuliaI still don't have the Internet, I haven't received the email about Benutzername, and I can't activate my network. Of course, the technicians have come to my door and installed it for me. Now I can't activate it. I still don't have the Internet.Viele GrüßeGiulia   Edit o2_Giulia: moved to English Community: Broadband/DSL

Hi O2 Support Team, May I ask you why my order (Home XL Flex) was moved from "Offen" to "Abgeschlossen" tab with an Abgeschlossen status while it was not even activated yet? The activation date was settled for 4th of May. I have already received a router and connected within apartment to the socket (no service of course so far).I have checked the progress within order and presently it is on the step 4 (in work), so it has not been completed yet.Now I am not sure if it will be activated on agreed date since Auftrag status was changed to Abgeschlossen.  Please kindly advise. Many thanks and kind regards,Oleksiy

Hello I got my O2 DSL connected today at my home but I do not have a PIN to put into my homebox2 6641 router (factory reset). Without it I seemingly cannot access the internet! There was no mention of this before and I don't have any letters/emails containing the PIN.  Sorry, I do not speak German very well. How can I get O2 to provide me with the  PIN for my line that will work on my router so I can use the service I'm paying for? Andrew

Hi, I,ve just activated online a new contract o2 my Home M Flex with router o2 HomeSpot 2 LTE, but in the email confirmation the one-time fee and the monthly payment for the router are not mentioned at all:69.99 + 29.99 monthlyinstead of 69.99 + 49.99 + 9.99 (shipping) + 29.99 + 5.99 monthlyAm I gonna receive it as well or did it went lost in the process? (I could see it included till the last confirmation page). Thanks,Igor Edit o2_Sven: Moved thread to English o2 Community: Broadband/DSL

Hello,I signed up for Internet Service- I believe it is a Home Spot and SIM card for cell phone number on 4/19/2022 at 02 store in Kaiserslautern location with the Shop Manager, Karsten K. I live in Steinweiden. The internet speed was supposed to be up to 50 MBPS. When we came home, the internet would not work. We tried changing the spot of the router to our living room one floor up and it finally worked but the speed is mostly in KBPS. We were also told that we have unlimited calls to German line through our new sim but when I translated the disclosures we received, it stated that it is 19.9 cents per minute to German mobile network. Today we went back to the store to cancel all the service since we are still under 14 days window, but he refused to accept the cancelation stating that his system shows we have service. We were lied to sign up for the contract and we are extremely unhappy with the service. I would like to cancel both the phon

HelloI’m leaving my apartment and my boyfriend, who’s staying would like to take over the contract. How can we do this? Many thanks  

Hi. i am having problem with my internet at my home since morning. The connection is intermittently coming for few seconds and then gone again. Weirdly the telephone internet from O2 is also not working. Asked about it in the store. They were not able to help. Checked with the service app and tried to fix. Still not able to do it. Any help olease.  regards,Arij

When I signed up for O2 Home M, I was given a KombiVorteil offer for 24 months as shown in the confirmation email I received. However, on receiving the first invoice I am not given this advantage and I was charged the full monthly rate. This is very misleading and a breach of what I am received in the email below when I signed up for the contract!!Edit o2_Sven: Move to English o2 Community: Broadband/DSL