Differences between Home and My Home

What's the connection speed and which technology do you use? 

The actual Home M has about 100Mbit/s or 150Mbit/s depending on the used technology.

​@AurélieC what exactly kind of DSL router you use?
If it is a Fritzbox, please post your DSL Information screens from the Fritzbox menu.(Internet/DSL Information/DSL)

Thanks for your replies.

Here are some details to answer your questions:

The plan was from 2019 (which might have been 50 Mbps download and 10 Mbps upload back then), but now in speed tests during non-peak times (e.g. late at night), I do get 58 Mbps regularly, but during peak hours, it can get to single digits (although this low value is rare). Upload can range from single digits to just over 30 Mbps (mostly around 20). Therefore, I think my “my Home M” is no longer at the specifications back when I signed up. My address only has DSL or 5G/LTE options, and I use DSL (and I am being charged the VDSL Grundgebühranpassung).

Unfortunately, my router-modem is a HomeBox, not a Fritzbox. I tried to find logs on it, but the interface is very limiting. (I have my own router, so I wished I could set the HomeBox to passthrough mode, but I cannot.)

Just to clarify, when the internet is down, it is definitely not my wireless router. The HomeBox’s indicator lights are showing only the power light, the (flashing) LAN light, and the DSL light -- “Internet” light remains off.

If there are O2 representatives here, I still wish to find out about my questions regarding the plans and the fees.

Thank you all!

Hello ​@AurélieC,

I've taken a look at your current plan. You currently have the o2 My Home M plan with a maximum bandwidth of 50 Mbps for downloads and 20 Mbps for uploads. This speed is consistently achieved; if you experience any limitations, it's likely due to issues with your Wi-Fi reception.

You can optimize your Wi-Fi settings using our o2 My Service app. 

If you would like a faster plan and possibly a new, more powerful router, we would be happy to provide you with an offer for a contract extension. Please provide us with details, such as your desired plan and which router you would like. These models are currently available:  DSL-Router bei o2: Zuverlässiges Internet für zuhause  

Best regards

Giulia

Thanks for the answer, ​@o2_Giulia . Since the current offerings of o2 Home M is (according to the website) 100 Mbps down and 40 Mbps up, I would like to switch to this current version of Home M then. It is the same monthly price (or even cheaper considering the VDSL Grundgebühranpassung).

I have no acute need for a new router. I use the HomeBox only as a modem. I am happy to keep the HomeBox as long as it remains functional.

Please let me know. Thank you!

Hello ​@AurélieC,

Since the regular monthly basic fee for the o2 Home M with 100 Mbit/s is higher (€39.99), the total price will be slightly higher than what you're currently paying, even with the discount I can offer.

You can also continue using your Homebox with the o2 Home M plan.

I will send you the offer by email, so you can take your time to consider it. If you'd like to accept it, you can order it directly using the link provided. If not, it will automatically expire after eight days.

If you have any further questions, please feel free to let us know.

Best regards

Giulia

Thank you, ​@o2_Giulia , for your fast response.

I suppose having the mobile phone plans with O2 did not quality me for the discount advertised on the O2 website (for O2 Kunden)? I am a bit surprised.

Thanks again for your help.

Hello ​@AurélieC,

the Kombivorteil discount can only be applied to additional contracts, which in your case are the mobile phone contracts.

If you renew those contracts, the Kombivorteil can be applied to them.

Best regards

Giulia

Thank you, ​@o2_Giulia , I understand now. 

Regarding the frequent outage of about 10 minutes each, who could I contact to report the issue?

Just for context and information, the outages are indicated by:

• the lack of internet response;
• the status lights of the HomeBox modem-router (only the power light, the (flashing) LAN light, and the DSL light -- “Internet” light remains off);
• the “o2 my service” app also detecting no internet, and proceeds to restart my HomeBox, but always taking so long through diagnostic the process that the internet returns before it reaches the stage when it generates a report for me to call customer service.

These intermittent outages are frequent enough that is noticeable, and happens during working hours so that it disrupts my virtual work meetings. This is a separate issue compared to the speed question, which you answered above.

Hello ​@AurélieC,

I checked the DSL line, and there have been no connection drops in the last few days. The only exceptions are the daily forced disconnections, which always occur at night, around 3 a.m. However, they only last a few seconds and should hardly be noticeable. They cannot be switched off. With some routers, such as Fritzboxes, the time of these disconnections can be changed.

If these connection problems also occur during the day, there are other reasons. Hence the suspicion that it's related to the Wi-Fi reception. Changing the Wi-Fi channel might help here.

Or does it also happen when connected via a LAN cable?

Are you using a VPN, e.g., for work?

Best regards

Giulia

Thanks for checking, ​@o2_Giulia . If it is Wi-Fi issues, I would be able to see and recognise. The reason I am so certain is because I can see the indicator lights on the HomeBox, as I described above: “Power”, “LAN”, and “DSL” lights are on or flashing, but the “Internet” or “Telefon” lights are completely off. During these times, my devices can communicate with each other fine within my local Wi-Fi network.

It is true that these connection disruptions did not happen in the last few days. But when they occur, they do occur during the day, and frequently at around the same time. (There was a period during the summer for about two weeks when it happened daily at around 10 AM, slowly drifting by about 10 minutes each day towards 11 AM. This also happened for about 4-5 days earlier in October. I think this year I have noticed about 3 to 4 of these “episodes” so far. I am not counting those sporadic stoppages that happened only once in a month or two.)

I would just like to know who in O2 could I potentially report this to the next time this happens routinely over a number of days (preferably on the English side, but could be in German if need be). The approximately 10-minute duration is not long enough for the “o2 my service” app to finish the whole check and restart-the-HomeBox procedure to generate a report. But it is disruptive enough to affect my work.

I do not use VPN for my work. These incidents show no connections on the modem-router HomeBox (as indicated by the lights I described).

​@AurélieC Is there any chance you could buy a (used) Fritzbox yourself? I recommend the Fritzbox 7530AX. You can sometimes find them cheaply on Kleinanzeigen. It displays DSL line values ​​properly and has an English menu. With o2's setup fee of almost €50 and rental fee of almost €5, it would be too expensive for me. The o2 Homebox is basically a black box for the end customer.

That is indeed a good idea. I also dislike the O2 HomeBox, and also find the permanent rental of a Fritzbox, which amounts to buying the device brand new in 2-3 years, difficult to justify. Am I right in understanding that you have this setup? If so, am I also right in assuming that you are happy with it?

​@AurélieC Correct. This replaced my 7590, which died due to the well-known 2.4GHz issue. The 7530AX offers the best price-performance ratio. The only limitation, due to the chipset, is that you can't manually lower the line parameters. However, I ignored this when purchasing it, as the 7530AX has a powerful chipset and is also offered by o2 as a rental router. This also means fewer arguments with the hotline, as problems are often blamed on the customer.
Later this can help you or post your questions here in the community.

Hello ​@AurélieC,

if you prefer to use your own router, you can return the rented router at any time, and the monthly rental fee will then be discontinued. Please use our returns portal for the return shipment. There you can either print a return label or download a mobile shipping label as a QR code. The return shipment is handled by DHL and is free of charge.

Would you like to receive the offer for the o2 Home M with 100 Mbit/s again, but without the router, or should everything remain as it is for now?

Best regards

Giulia

Hello, ​@o2_Giulia ,

Thanks for your proactive information. 

I have one request and one question:

• Our internet connection dropped again for at least four times this weekend, with the same symptoms: complete disconnection, as indicated by the HomeBox’s lights -- only “Power”, “LAN”, and “DSL” -- , for about ten minutes each. These happened on 8.11.2025 around 20:30, and on 9.11.2025 around noon, just after 16:00, and just before 18:00. The duration is long enough to cause real disruption to whatever we were using the internet for at home, but short enough for the “o2 my service” app to go through all the diagnosis and router-restart only to find no problems at the end. Would you mind checking the line again to see if you see these disconnections?
• Realistically, due to the infrastructure being partly Telekom-owned, I am not sure if there is anything that can be done to fix this very annoying issue (we are in home office). Therefore, I am not sure if upgrading the DSL package is going to fix this problem. I do wonder, however, if switching to 5G/LTE (still home internet) is going to help the disconnection issue while at least maintaining similar speeds. Is this something we could try for a month or two? I worry about the actual performance (and connectivity-reliability too) and want to try this out before committing to a long contract. Is this something that could be arranged without adding a lot of back-and-forth shipping charges, “connection fee”, etc.?

Thank you again for your help.

Hello ​@AurélieC,

these connection drops over the past two days are now also clearly visible on the line.The causes for this can be manifold; as a first step, you should check for damaged cables (DSL cable and power cable) or loose connections.

A power reset (unplugging the power cord of the switched-on router for two minutes) can also help in the short term. The use of Powerline adapters can also cause such connection interruptions. If you are using them, try testing it without them.

If the disconnections continue, we can replace the router free of charge (with an equivalent model). If you decide to buy your own router, please make sure to change all cables as well. 

And if the problems still persist, a technician should check the lines; for this, you need to report the fault by phone to our troubleshooting service.

In principle, a switch to another technology such as LTE/5G is possible, but I would advise against using mobile communication as a sole replacement for a landline connection. Experience shows that the reliability of landline connections (DSL, cable, or fiber optic connections) is still significantly higher. 

Unfortunately, it's not possible to simply test it out; switching technology typically takes about up to three weeks and is only possible as part of a 24 month contract extension.

To test it, I would initially sign up for a flexible tariff in parallel, for example. Internet monatlich kündbar: Bleib flexibel mit o2 Home Flex.  It is currently available without a connection fee, and a 5G router can be optionally ordered for rent.

These flex contracts can be canceled monthly. If it works well, you can still switch from your DSL contract with your phone number also to a long-term LTE/5G tariff.

Best regards

Giulia

Hello ​@o2_Giulia ,

There were another at least three dsconnections yesterday up until just past midnight, one of which cut one of my work meetings halfway.

During the first disruption, I performed a power reset as you discribed. I also unplugged and replugged every cable from both ends just in case (although they were already securely plugged).

I do not use Powerline adapters. All the cables appear to be in good condition. (They are from a new modem-router that O2 sent us as a replacement two years ago as part of the diagnosis process, when our internet was out for multiple weeks--it turned out to be a fault in a circuit board/card in the utility box outside our building, which took Telekom four cancelled appointments to eventually fix.)

Based on your last reply, I guess we can either try a new modem-router again, or call O2 service line to see if a (Telekom?) technician could check the lines? (Could the English phone line handle technical problems like this, or are they mostly sales and customer relations?)

Hello ​@AurélieC,

you should definitely contact our English-hotline; they will simply take down the fault report and forward it to our technical support team. You can reach them on the phone number 089/66 66 300 81. 

Our technical support team will then check whether a technician needs to come out or whether the router should be replaced.

Best regards

Giulia