SEPA authorization

Forum|Forum|4 years ago
May 31, 2021
13 Antworten
156 Aufrufe

Arij
Besucher:in

Hello,

I have a DSL connection from O2. I moved in to a new apartment last month and I got the existing contract transferred to my name. I am receiving letters regarding the SEPA authorisation but unable to do it online. I am unable to create my account as well. Please help. I do not want the payment process to be manual and auto-deduct is the best option for me. But unable to set-up. Thanks.

Regards,

Arij

Edit o2_Larissa: transfered to English o2 Community: Broadband / DSL

Lösung von blablup

Please issue the SEPA direct debit mandate in writing. To do so, complete the form, sign it and send it to o2 by letter or fax as indicated on the form.

+20

blablup
Legende
Lösung
Forum|Forum|4 years ago
May 31, 2021

Please issue the SEPA direct debit mandate in writing. To do so, complete the form, sign it and send it to o2 by letter or fax as indicated on the form.

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o2_Manga
Forum|Forum|4 years ago
June 3, 2021

Hi @Arij

welcome to our community. :slight_smile:

When you took over the existing contract of your previous tennant we need a new SEPA form signed by you. We just set up a temporary mandat to make the change a bit more comfortable to you. Please send the form as mentioned by @blablup and we will continue to debit the monthly basic charges.

Greetings

Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.

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Peter65
Besucher:in
Forum|Forum|2 days ago
December 2, 2025

hi,

o2 keeps on sending me mail, that i should confirm my email, and SEPA

for email i called customer service and told me that my email is confirmed its ok, but i keep on receiving confirm email 3x a week
for SEPA i tried to confirm, I am receiving emails regarding the SEPA authorization but unable to do it online. even with my 4digit code