English O₂ Community: Broadband & Landline

I have had so much difficutly and frustration with O2. After waiting 3 weeks for the “fastest” shipping, my router arrived. I tried to set it up and checked with my landlady who ended up telling me that a cable connected router doesn’t event work with my apartment. I need to get a 5G/LTE wifi setup. Now I need to return and cancel the Fritzbox that was sent to me and order the correct 5G home wifi setup. Not even going to go into my concerns about getting properly refunded for ordering the incorrect router yet.Changing my O2 tariff has actually been impossible.I get stuck on the shopping cart page when I try to move forward to pay for the new setup. I have tried on my phone and on my laptop. Neither work. Next I tried to login into my O2 to change the “tarif” and select the 5G option. The website has a seizure and gets frozen in a loading state. What is going on?? I’ve never experienced so much difficulty trying to set up a simple

Hello, I really need some assistance here. I just undertook a contract with o2 for Internet, and when inputting everything into my FritzBox 7590 AX, the DSL connection will not work.I had the same problem with another supplier, so am sure its the DSL line problem, and not the supplier.I am 100% sure everything is connected properly, and the connection box in the basement looks to be fine, from the limited research I did. My hausmeister said to contact o2, but if anyone has any suggestions what the possible issues are, what the general next steps are, or how to go about it, I’d really appreciate it.edit o2_Gerrit 02.05.2025 moved to English O₂ Community: Broadband & Landline  

Hi all,The cable internet was not working now. I have been with cable internet for more than 22 months. I have followed the process by removing the power cord and switching on the router 6660. The power and the Wlan light stays on but there is no internet. I called the o2 holiness and they said they would arrange a technician, but no one turned up. Could anyone here help? Thanks in advance. edit o2_Manga: verschoben von DSL, Router zu English Broadband

Hi everyone,I hope someone here can help or share their experience.I had the o2 my Home L contract with 100 Mbit download speed and used a FRITZ! Box 6660 Cable router.I canceled this contract on 21.04.2025 and ordered a new contract (o2 Home XL, 500 Mbit), which was supposed to start today (22.04.2025) — using the same router as before.However, after restarting the router and checking the connection, I still receive only 100 Mbit download speed, the same as with the old contract.My questions: Is it normal that the speed upgrade takes a few more days after the new contract start date? Do I need to do anything on my side (like reset the router to factory settings or contact support)? How can I check if the new contract is already active on my line?

I haven't used any item from Telefonica but still I got a inovice from my bank of 598.61 euros. Bank told me that court has informed to block my bank account because I haven't paid the bill. But for what ? I haven't ordered anything from O2 or telefonica but still I have to pay the bill?o2_Daniela, 01.04.2025, 16:30: moved from Mein o2, o2 Online & E-Mail to English o2 Community: Broadband & Landline

Hi!  Can I please get an offer of upgrading my current O2 Classic M Flex to 250Mbit speed without any hardware, keeping the Flex monthly cancellable fare?Alternatively the total offer of converting both my DSL and mobile contracts from Flex ones to 24 months contracts on DSL250 and Mobile Unlimited OnDemand/alternatively as I understand O2 L mobile will be unlimited and cheaper option (including combo discount). 

I made a contract for a new user online and I ordered the router offered for this tariff. Telekom technicians already established my connection on 19.03.2025, but I still haven't received the router. There are my name on the door and doorbell and all other deliveries work fine. l have been waiting for 1 month for connection and l still don't know when l can have complete solution.Edit o2_Kathi 20.03.25 Moved from the section DSL, Kabel & Glasfaser zu English o2 Community: Broadband & Landline

I live in the 53639 postal code and quality of life on O2 is getting bad.The HomeSpot interrupts my access to the Internet several times a day with the “System” green light flashing and requiring a waiting time of up to 15 minutes to reconnect to the network.Regarding that, the customer hotline is NOT providing a solution.Now, the HomeSpot and the iPad eSim are not delivering any sort of connection, with the ‘Störung’ page saying “Eine Basisstation in der Nähe meldet Einschränkungen”.Anything to say before I cancel the contract and move to another provider?

Hello, I received last bill for 0,97 EUR, but the automatic payment was already cancelled. Today is the last day for the bill to be paid. Could you please provide me the payment data, so I can do it on my own or create an individual SEPA payment for it? Thank you

Good evening,I didn't think there would be a problem with O2, I haven't been able to connect to the internet at home for three months. And they're still lying that they were coming to connect, even though I've been home three times and they've made a mess. I can't even imagine what to do, maybe you can advise where to contact, where to write letters.

I canceled my contract on 03.06.2024 and until today 10.04.2025 after 2 cancellations, I still pay 46,89 monthly without even the internet connection to exist. The new owner uses another provider.I texted O2 to refund my money since then and they said they will refund 46,89 for this month.What can I do more? I’m paying now 10 months for something that doesn’t even exist.Edit o2_Antje: Moved from DSL to English Community 

Hi, I moved address and the flat I’m currently in already has a contract under another person (I am not the main tenant and do not have a say in this). The people that moved into my flat would like to take over the contract but I cannot find the form to give the contract to them. Failing this, I’d like to cancel my contract and they can make a new one for themselves.

I initially signed up for SIM-based Internet on September 3, 2024. Before subscribing, O2 checked my area code and confirmed that the 50M plan would work fine. However, after testing the service for a few days, I could only get around 200KB/s due to poor coverage, despite relocating the SIM router multiple times around my home.I immediately went to the O2 shop , and requested cancellation within the cancellation period. The saleswoman assured me that she had canceled the contract and that I would not be charged. However, I continued to receive charges every month after that.I tried to contact her again, but she was in the hospital. When I reached out to the O2 call center, a representative informed me that my contract had never been terminated and guided me to fill out an online cancellation form. I su

Good evening, my Home internet suddenly stops working since this morning (Since then the Power/Cable light in the router is blinking continuously, WLAN is constantly switched on). I reached out to technical team for support and we reset my Fritzbox to factory settings. I have a Home internet Cable connection and using rented Fritzbox 6660.Initially I have the case number generated from O2 my Service app and support team is using it for further processing - 9536825.Unfortunately, all manipulations didn't help, i still have no internet. Other people in the house (even with o2 routers) have no issues. My router was working well all two years without any problem.Can anyone from the O2 department reach support team and ask them to analyze connection or electronics?Edit o2_Bianca 03.04.25 08:15Uhr: Moved from DSL, Kabel & Glasfaser to English o2 Community Broadband&Landline

Hi Team, Since July last year year, O2 is charging twice for home DSL internet and I don't see a reason for that therefore I need a cancellation and refund of all my spends. It seems like there are more contracts which I never requested, nor signed or approved. ​​​​​In the September I thought it's a mistake as you always do. What could I request 2 contracts for? Again similar mistakes of giving unwanted contracts and later on say that users approved them!? ( You did this to me last year and gave me anonymous simcard as per you) I have been calling your customer service for support but their service level is null ( you might think that you are talking with scammers passing you from one number to another) . It's really sad. At the end I'm afraid they might even say that I took a 3rd contract and approved. You should really be ashamed. Please cancel both contracts as per 01.03. I need a fair treat from advanced support and

Dear Service provider o2I am using your DSL and mobile services since almost last 5 years. I am living in a rented apartment in Leinfelden- Echterdingen ( 70771). I am planning to move to Maichingen, Sindelfingen ( 71069 ). What's my options here? Can I keep the same contract and take the DSL with me?I am contacting you very well in advance as my shifting date is the last weekend of March 2025.Kindly advice so that I will not be out of connection after changing my address. Best regards,Jayanta SanyalEdit o2_Antje: Moved from DSL to English Community / 04.01.2025

Hi,Over the past few week I have been getting some abysmal speeds.  This week has been especially bad where it’s consistently 15mbps to 40mbps.  Usually I have 90 but the DSL speed I’m apparently subscribed to (the L package) is advertised at 250mbps.  Who can I contact to negotiate my contract and make some changes.  This is no longer serviceable for the work I do.  Appreciate any answers.  

Hi,I have “my Home M Flex” with 50 Mbps 5G/LTE since 2020. Now if I check the available offers on the website it says that I can get Home M with 100 Mbps (always 5G/LTE) for basically the same price:Would it be possible to do the upgrade without changing SIM? Also, does it mean that there will be 2 additional years of mandatory contract?Thanks

Hello,I have the FritzBox 6690. I am experiencing loss of connection on a weekly basis. The Power/Cable light flashes despite restarting or rebooting, and it usually takes over 2 hours for the WiFi connection to be restored. I have used the MyFritz interface to see what the issue may be. It almost always says the following: - IPv6 internet connection was cleared’ prefix no longer valid- Internet connection cleared- Cable internet not responding (no synchronisation) At almost 60EUR a month for the package we have, this is really not acceptable. I need a stable WiFi connection as I work remotely and handle client calls.Any help would be appreciated - this is very frustrating!Many thanks. Audrey

Hello Community,I am switching my FTTH conection from Telekom to O2. I’ve got my new contract Home XL 600 activated, new router installed, modem-ID registered via Hotline (nevertheless my O2 Kundenportal still shows me “Bitte nehmen Sie nun Ihr Glasfaser-Modem in Betrieb”, but I cannot as it gives me an error and asks to contact Hotline which I did).The problem is: I still get the same IP-address from Telekom and have Telekom speed limits (550/120). Speed Test shows the same speed. In the logs of my router I see the following:This is wrong and not what is in the O2 contract, basically.Now I am not even sure if the activation was successfull.Kindly ask you for your support? Or do I need to call Hotline again? 

Hello,I would like to know if i can change my tariff amidst of my contract. I am using my home internet which is O2 DSL M (100mbps). With home internet I took a combi mobile contract of 25GB (M). Altogether I pay around 45euro. Initially I took 25gb of mobile contract,  because my home internet connection disrupted a lot and I needed it for my job. But now 25GB is too much for me, since home internet seems to be stable. How can I degrade my mobile or home internet contract? I don't want to pay this much, rather want a little less priced combi. Thanks  🙏 Edit o2_Antje: Moved from o2 Home to English Community / 22.03.2025

I’m currently experiencing a problem with my internet connection. My FRITZ!Box router is showing a blinking Power/Cable light. The WLAN light is on, and devices can connect to Wi-Fi. However, all devices say "Connected without internet" (both phone, laptop and PS5). I’ve already tried restarting the router, and checked all cables, rebooting throuh o2 service, troubleshoot through o2 service, it couldn’t fix it.

Hello,I subscribed an internet contract for DSL o2 Home 100. A technician came today and installed my router and mentioned to me to wait 10 minutes before connecting internet.I also received an email from o2 with the confirmation that my line had been activated. However, when i connect to wifi I have no internet. It says “connected without internet”.Is there any additional step I should do? How can I get some help?I tried to call the support number, but I don’ t speak german.Thanks!  

Hi people, I have this quick question as to how I should deal with the following. I recently moved into a new building and I was informed Fiber would be available as of 08.2025 (time of writing is 03.2025). Would I need to contact o2 to have Fiber setup (I currently ordered a DSL connection for the time being) when the day comes that its available or should I contact o2 now to have it prepared from now on.Also it seems that Telekom is the one in charge of the Fiber installation in the area, should I contact Telekom as well or would o2 be enough? Thanks in advance people.

On the 30th of January we were visited by an O2 consultant about changing our internet provider due to the lines in our building being changed to fibre.We haven’t heard anything since, and now having looked up our contract on O2’s website it appears they have typed in the wrong address when signing us up (The house number is wrong and there’s no additional address information).We can’t seem to find a way to change this on O2’s site, nor does the Live Chat work.Is anybody able to assist here? They haven’t shipped the router yet (at least I haven’t received an email to confirm this) but we don’t want it to end up going to the wrong address…Thank you!