O2 we can NOT do website

I have a situation. A very simple one.
My DSL Wi-Fi decided to stop working. Wi-Fi is there, bars are full, confidence is high — but the internet? Gone. Vanished.

I thought: “Cool, two-minute adventure.”
I’ll just open the website, check the DSL status.

• DSL on → cable/router problem

• DSL off → call O₂, done, back to life

Easy. Or so I thought.

Turns out O₂’s website has zero information about my DSL.
Also zero information about my mobile internet.
Basically, I exist spiritually, but not digitally.

I searched the internet.
I searched ChatGPT.
The answer was always the same:

“Your contracts are under your profile data.”

Great. Except… my profile has no contracts. Anywhere.
Not hidden. Not collapsed. Not shy. Just… not there.

O₂ then suggested: “Install the My O₂ app.”
Sure. I installed it.

The app then told me I need to log in to my account.
Which I apparently cannot do — unless I log in to my account.
A beautiful, philosophical loop.

And I’m not even talking about the AI support.
That thing has the intellectual capacity of a 2–3-year-old,
and I’m being generous because at least toddlers eventually learn.

So yeah. What started as a 2-minute check turned into a full-scale exploration of German bureaucracy, UI design, and existential doubt.

Why the big company cannot just make a user friendly interface?
and why copy of reddit used as a support?
edit o2_Solveig 23.01.2026, 15:18 Uhr verschoben vom Digitalen Wohnzimmer → English o2 Community :Broadband