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Schlechte Kunden-Anmeldeschnittstelle

  • November 8, 2025
  • 1 Antwort
  • 11 Aufrufe
D
Besucher:in

Do you know why your service is rated so poorly? Because you have a terrible customer login interface. Nothing is clear or easy to navigate. I wanted to download my invoice and needed the PUK and PIN numbers. I wasted over an hour trying and still couldn't find them. Instead, I was redirected to a community Q&A page. What's the point of answering customer questions if you don't even have a user-friendly interface to begin with? It's ridiculous and poor service.

 

Translated with DeepL.com (free version)

 

o2_Giulia, 08.11.2025, 09:11: verschoben von O₂ Home: Vertrag & Tarife zu  English O₂ Community: Broadband & Landline

1 Antwort

o2_Giulia
  • o2_GiuliaModeratorin
  • Moderatorin
  • November 8, 2025

Hello ​@Dharan,

Welcome to our o2 Community 😀

I'm sorry to hear you're having problems with the Mein o2 customer portal.

From your description, I understand that you are not logged in with your contract. Please always use your mobile or landline number as your username.If you have forgotten your password, please use the "Kennwort vergessen" button.

In case you haven't registered your contract yet, please take a look here: Mein o2 - Registrieren. You can register with your phone number there. Then create a password and log in to My o2 with your contract details. All your contract information, such as your bills, will then be displayed there.

Please find more information here: 

Please let us know if you have any further questions, we'll be happy to help you.

Best regards

Giulia

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