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no security code in the email

  • January 18, 2026
  • 4 Antworten
  • 20 Aufrufe
O
Besucher:in

Hi,

The last month I tried to login from the web (not from the app) but the security code never arrives in my email . I tried different email provider (I change my email from the app , the verification code came normally ) but still no security code…

Lösung von Bumer

There was a downtime yesterday. Email delivery was affected. My emails also arrived late.

    4 Antworten

    Bumer
    Legende
    • BumerLegende
    • January 19, 2026

    You can also have the code sent to you via SMS!

    O
    Besucher:in
    • Ovvod
    • Autor
    • Besucher:in
    • January 19, 2026

    I have only dsl not mobile contract so no option for this . But the came all the emails after some hours … I don’t what happen but thanks .

    Bumer
    Legende
    • BumerLegende
    • Lösung
    • January 19, 2026

    There was a downtime yesterday. Email delivery was affected. My emails also arrived late.

      o2_Gerrit
      • o2_GerritModerator
      • Moderator
      • January 19, 2026

      Hello ​@Ovvod,

      welcome to our o2 community 🙂

      Yes, as Bumer wrote we had maintenace work during last weekend, this would be the explanation for the late e-mails.

      Now it should work normally again.

      Best Regards,

      Gerrit

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