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i cannot see the status of my glass fiber contract

  • February 1, 2026
  • 1 Antwort
  • 11 Aufrufe
I
Besucher:in

Hello

I cant log in via the app.

when i log in via any browser or via interndt to my account, i go to the main page to see the status of my contract ( i still waiting for the activierung code or something to have glass fiber internet, i already have the installation of glassfiber and router) I receive the following messagen"Entschuldigung

Aufgrund technischer Probleme können Ihre Daten in Mein O, derzeit nicht geladen werden. Bitte probieren Sie es später noch einmal oder versuchen es alternativ in der Mein O, App.

Ihr O, Team"

 

 

Since 1 month I am facing this issue and I called several times and they have no answer for it

Please I need support here



Edit o2 Daniela 02.02.26, 12:17 Uhr; moved from DSL, Kabel & Glasfaser: Router, Software, Interne & Telefonie to English o2 Community; Broadband & Landline

1 Antwort

o2_Maria
  • o2_MariaModeratorin
  • Moderatorin
  • February 8, 2026

Hello ​@Ignacio94 ,

Welcome to the community.
Please excuse the wait. Please note that we are not a live medium here. If you have important, urgent concerns, please contact our colleagues at the English hotline or chat.
I see that your fiber optic connection has already been activated in the meantime. 
Have you already received your contract information so that you can use the connection?
The access data for your connection has been sent to you by mail.

Best regards,
Maria

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