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Regular VDSL disconnection

  • December 2, 2025
  • 2 Antworten
  • 15 Aufrufe
A
Besucher:in

I´ve been using O2 about three years. Last 6 months I experience regular (2-4 times per day) VDSL disconnection at the same time. So I have to reload my router 2-4 times every day accordingly, also the home infrastructure (repeaters and smart IoT). I´m quite busy and can´t afford this job. So I contacted the technical support about four times to fix the issue. They opened a ticket and resolved it within two hours without doing anything.

So now, I understand it´s the German quality and I have to move to something else, not German. I expect to get Starlink today, test it. If it´s good quality I will say goodbye and cancel the contract.

Could you explain why VDSL is disconnected regularly and technical support does nothing (curiosity before saying goodbye)?

2 Antworten

A
Besucher:in
  • alikjon
  • Autor
  • Besucher:in
  • December 3, 2025

Starlink works good, I put my contract on hold for 6 months. When you improve your quality and adjust price we can talk about coming back .I expect fiberglass direct to my apartment 250/250, 30 euro per month with possibility to cancel it every month.

I think competition is the game changer! 

o2_Gerrit
  • o2_GerritModerator
  • Moderator
  • December 5, 2025

Hello ​@alikjon,

that is a too long time having to work with connections problems.

I took a look at the ´ticket opened, the colleagues from our technical department suggested to check the LEDsa factory reset of your router and then to check again.

Did you put the contract on hold via a form? Usually our responsible departments need proof for example for staying abroad to pasue a contract.

Or do you mean that you are not using it but Starlink instead?

Best Regards,

Gerrit

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