Change of current package from o2 L to o2 M 150Mb/s

Zum Ende Mindeslaufzeit 24 Monate kannst es ändern und nicht vorher ​@Mahnoor Shahid 

​@Anfänger1  Thanks for the response.

My 24-month minimum term ended in August 2025, so I am now eligible to terminate the contract. I'm trying to figure out the correct way to proceed.

I attempted to do this through the website, but the process is confusing. It seems to be pushing me to place a completely new order, which would include a new phone number, line, or router.

I don't want to do that. I just need to switch (or terminate) my existing contract. How can I do this without being forced to set up a new service?

Hello ​@Mahnoor Shahid,

Unfortunately, it's not possible to change your plan online, but we'd be happy to create an offer for you and send it to you by email in the next few days.

Please check beforehand that we have your current email address on file.

Best regards

Giulia

​@o2_Giulia Hi. Yes that would be nice. Can you do that?

Hi ​@Mahnoor Shahid I’ve checked the best current offer for you with the o2 Home M 150, including the rental router FRITZ!Box 6660, and sent all the details to you by email 📧.
Please take your time to review the offer carefully – it’s valid for 8 days, so you can decide at your convenience whether you’d like to accept it.

If you have any questions or would like to make any changes, I’ll be happy to assist you at any time. 😊

Kind regards,
Senay

Hello ​@Mahnoor Shahid ,

Have you had a chance to look over my colleague's offer?
If so, what do you think?

Best regards,
Maria

Hello ​@Mahnoor Shahid ,

Since you haven't responded here, I assume that you have already successfully renewed your contract.
Feel free to contact us again here in the community anytime if you have any questions. 

Best regards,
Maria