Response letter for termination of contract for O2 cable internet

Hello ​@Janos_Berlin ,
welcome to our o2 Community. 😀
I have just looked at the data linked to your community account. 
Here I find a DSL contract. 
However, this has not been cancelled and I cannot find any correspondence regarding cancellation.
Could it be that this is a different data record?
Do you have another contract with us?
Or did you perhaps transpose a number in the cancellation and the cancellation was filed under another customer?
Kind regards,
Solveig 

Dear Solveig,

Thank you for your answer. I have only one contract with O2. I have checked the PDF certification created at the online termination and all data are correct. Nevertheless, today I have answered the postal mail from O2 claiming my data for the termination. 

I confirm again that at the end of the online termination process I have received a certification with the correct date. After this I wass also surprised that I was not able to see the fact of termination in My O2 account.

I hope that with this postal response mail everything will go smoothly. Or should I do anything else?

Regards,

Janos

Hello ​@Janos_Berlin ,

at the end of the online termination process I have received a certification with the correct date

What date exactly was confirmed to you and has it passed already or is it in the future? And do you still have the letter? You are welcome to attach a photo of it here. Just make sure to anonymize any personal data (such as your name, address, phone number, customer number, etc.) 😊

You can also write to us using our contact form. You can also attach letters, evidence, or similar documents there.

If you’re moving abroad you can also follow these instructions to cancel your contract extraordinarily:

Extraordinary cancellation because of moving abroad | O₂ Community

Kind regards, Rebecca

Dear Rebecca,

Thank you for your answer. Sorry for the late respone, I was abroad. Please find the mentioned documents attached. Those are attached in chronological order (first one is an automatically generated reply, others are postal mails). I still have no any feedback nor detailed confirmation. I also cannot see the fact of cancellation in “MeinO2”. What should be my next step?

Thanks,

Janos  

Hello ​@Janos_Berlin,

I checked and see that the colleagues received your cancellation because moving abroad and need the Abmeldebestätigung, the deregistration certificate of your present place of residence in Germany.

You can upload it with our contact form.

If there are further questions, please also aske them here 🙂

Best Regards,

Gerrit
 

Hello,

I was not able to find any way to upload the “Abmeldebestätigung” document in O2 service. I did not want to repeat (start from scratch) the whole cancellation process and confuse anything. So I will try to send the missing document by fax. (Or can you please send me a link where I can easily upload a pdf for O2?)

On the other hand, I will leave Germany roughly in a week and foreign mailing address cannot be submitted in “Meine O2” page. Since online communication and document exchange seems to be difficult and I am also afraid that I will not receive any postal mail, can I registrate a postal address within EU?

Thanks,

Janos 

Hello ​@Janos_Berlin,

have you tried to upload the “Abmeldebestätigung” via this link to our contact form?

At the bottom you can enter a text and then upload a pdf up to 5 MB:

A foreign contact adress cannot be added for a contract of ours.

Best regards,

Gerrit

Dear Gerrit,

I have found it! Thank you so much!

Regards,

Janos

You are welcome, ​@Janos_Berlin, please keep us updated if you like 🙂

Best Regards,

Gerrit

Dear All,

during the login to the router for reset, I have realized that there was 4 missed calls (between 17 and 22 of October) presumably from O2 (number was 017688840063) but I am not reachable this way because phone is not connected to the router. It seems that O2 would like to communicate something to me. Could you please forward this information here or in E-mail?

On the other hand, I still have no any confirmation nor information about the status of the cancellation. Could you please also inform me here or in E-mail?

I plan to send back my router to O2 today.

Thanks in advance,

Janos

Hello ​@Janos_Berlin, 

Your documents have already been received by our cancellations department, but processing is not yet complete. You will be informed about your cancellation by our staff shortly.

Unfortunately, we have no information regarding the phone calls.

Best regards

Giulia