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DSL Speed Issue – Lower Speed Than Neighbour

  • October 11, 2025
  • 4 Antworten
  • 51 Aufrufe
E
Besucher:in

Hello O2 Community,

I have an O2 DSL connection with a plan of 50 Mbps. When the technician came for installation, he mentioned that I live in an old building and therefore the maximum speed I could get here is around 30 Mbps.

However, my immediate neighbour in the same building has the same type of DSL connection and they can get 100 Mbps. This difference has left me confused.

I would like to understand:

  • Could this limitation be due to my specific apartment’s wiring or the overall building infrastructure?

  • Could it be related to how the DSL line is configured by the provider?

  • Is there any possibility to upgrade my speed?

I would appreciate any advice, steps I should take, or who I should contact to investigate this further.

Thank you in advance!

Edit o2_Antje: Moved from DSL to English Community / 11.10.2025 

4 Antworten

A
Legende
Forum|alt.badge.img+13
  • Anfänger1Legende
  • Legende
  • October 11, 2025

Sieht sehr nach H Schaltung aus, du wirst mit ziemlicher Sicherheit keinen eigen APL haben und mitverfolgt vom Nachbar oder Haus. Dann schaltet die Telekom nicht mehr. 

o2_Gerrit
  • o2_GerritModerator
  • Moderator
  • October 12, 2025

Hello ​@Eldritch,

welcome to our o2 community 🙂

Have you already connected with our technical department via their hotline number 0800 525 1378?

Though at the moment the connection is only possibel in German language. 

They can have your connection checked.

Best Regards,

Gerrit

E
Besucher:in
  • Eldritch
  • Autor
  • Besucher:in
  • October 21, 2025

Hey Gerrit,

I have literally tried everything. I spoke to the customer care, they redirected the issue to a technical team, they called me and reset the connection. Once they reset it, the internet works fine for like 2 days and the speed and connection comes back down. My plan is 50mbps and right now im barely getting 10mbps. Please let me know how to cancel my connection. 
 

thanks

o2_Daniela
  • o2_DanielaModeratorin
  • Moderatorin
  • October 26, 2025

​@Eldritch 

thank you for your feedback. It's not nice to hear that it only worked for two days and that your internet speed has slowed down again. Your frustration is understandable. Did you report this to the technical support team again, telling them that the problem has recurred?

Best regards 
Daniela

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