cancellation of a contract before its activation

A technology change should be possible. Waiting here for an o2 employee.

Okay, I just noticed that my box has been returned; the delivery person did not deliver it.

Hello ​@ViaronYannis,

welcome to our o2 Community 😀

It's very unfortunate that your cable connection apparently couldn't be activated. You usually have the option to cancel your order or switch to a different technology.

Unfortunately, we can't verify whether this is possible in this case, as you aren't registered in our community with your contract.

Please contact our customer service team. You can reach our English hotline by phone at 089/66 66 300 81.

Our staff will be happy to help you switch to a DSL connection.

If you have any further questions, we're happy to assist you.

Best regards

Giulia

Hello,

I have already called and was told to wait for the contract to be activated before I can change the type of contract. In addition, the box was returned by the delivery person. I cannot even check my email address or register with the community via the contract because I have not received a contract code.

I recommend that you cancel and then place a new order with the desired technology.

widerruf@cc.o2online.de 

I have just been contacted to carry out this maneuver. Thank you for your help.
Have a good day.

Hello ​@ViaronYannis, have you already a received confirmatrion by email that your revocation has entered with us?

Best Regards,

Gerrit