On my contract O2 my Home L the speed should be up to 

• up to 250 MBit/s Download
• up to 40 MBit/s Upload

But I never pass the 100 MBit/s and in upload 5 MBit/s, which is even lower than the O2 my Home M and S.

What can I do?

Edit o2_Kathi 29.12.24 Same posts moved together

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Edit o2_Kathi 29.12.24 Same posts moved together

Hello @Osterello ,
welcome to our o2 community. 
It's a shame that the speed isn't what you wanted. 
Since when has the speed been restricted? 
Have you already gone through the tips in the o2 My Service APP? 
Kind regards,
Solveig 

hi @o2_Solveig ,

I tried and I noticed that my contract says O2 my Home L (2020) 

Maybe the offer in 2020 was slower. Is there a way to upgrade to the current one without extra costs?

Hello ​@Osterello,
your o2 my Home L offers speeds of up to 100 Mbit, so your line is not too slow. At your address, up to 1000 Mbit is even available via cable. We would be happy to make you an offer for 250, 500 or 1000 Mbit. I will forward you internally to the contract renewals here. Please let us know which option you would like us to make you an offer for.
Best regards, Maren

Hi ​@o2_Maren ,

yes! I would like to have an offer for the 250 Mbit with 50 in upload, because currently the upload is stuck at 5.
What about the 100/50? Would that be at the same price?

Please contact me with the offer, I am very interested.
thanks and regards

What kind of router are U using?

​@schluej FRITZ!Box 6660 Cable

There are some region where you get only 5 MBit upload with cable!

​@o2_Maren will it change after picking a high download rate or do you to change to DSL, if possibel?

Hi ​@Osterello,
actually the upload here with your cable connection is 1.8 to 6 Mbits. Then it would make sense to change the technology and I can offer 100 or 175 Mbits. Would you like to have DSL instead of cable and what bandwidth should it be?
Kind regards, Maren

Hi ​@o2_Maren 

is it possible to keep the cable and increase the upload speed?

Before we had DSL and there were always problems of down and unstable connection 

Hello ​@Osterello,

Please take a look at the product data sheet. With up to 250 Mbit, you may only be able to get up to 10 Mbit.
 

If DSL was not so good before, which surprises me, because in apartment blocks DSL is often better than a cable connection, I would leave it as it is now.

Kind regards, Maren