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kabelinternet L 250 so slow!

T
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My cable internet is so slow, like I‘ve the 250mbps but it’s always only until 30-50 when I run the speed test and it’s been months! Or almost a year now. This is so bad! I’ve done all the instructions like troubleshooting etc. still it’s the same. Tonight, it’s worst! No internet at all! Come on O2, this isn’t fair!

edit o2_Gerrit 10.07.2025 moved to English O₂ Community: Broadband & Landline

Lösung von Joe Doe

​@Tinay Why slow? 
Do you perhaps have a cable connection that might be experiencing a problem? What are your download and upload speeds?

What router you use by the way?

Edit o2_Kathi - Response moved here from another post for better clarity

10 Antworten

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  • chrille610Mentor:in
  • Mentor:in
  • July 10, 2025

You have to report a fault to the hotline.

GigaZuhause CableMax 1000 an FB6690 (vorher VDSL O2 Home L 250) - O2 Mobile L (2024)
Joe Doe
o2_Gerrit
Joe Doe
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  • Joe DoeLegende
  • Legende
  • July 10, 2025

​@Tinay 

 

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
o2_Gerrit
o2_Gerrit
  • o2_GerritModerator
  • Moderator
  • July 10, 2025

Hello ​@Tinay,

that is not a noice situation when your cable internet is so slowing down and is now entirely out.

Could you already call our hotline reporting the disturbance via 0800 525 1378 or use our o2 Service App to create an error ticket for the colleagues?

Best Regards,

Gerrit

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  • Tinay
  • Autor
  • Einsteiger:in
  • November 23, 2025

Hi, can i add more tariff to my existing cable plan… its home L250. It’s so sloooow! My contract will expire in February next year.

Edit o2_Kathi - Response moved here from another post for better clarity

T
Einsteiger:in
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  • Tinay
  • Autor
  • Einsteiger:in
  • November 23, 2025

O2 home L 250 cable sux. Mine can’t even go past 50! Then when i stream, it lags and speed goes only upto 5 max!!!! Then when I download, the connection cuts!

Edit o2_Kathi - Response moved here from another post for better clarity

Joe Doe
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  • Joe DoeLegende
  • Legende
  • Lösung
  • November 23, 2025

​@Tinay Why slow? 
Do you perhaps have a cable connection that might be experiencing a problem? What are your download and upload speeds?

What router you use by the way?

Edit o2_Kathi - Response moved here from another post for better clarity

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
o2_Kathi
  • o2_KathiModeratorin
  • Moderatorin
  • November 24, 2025

Good morning ​@Tinay 🙂

To keep things clear and avoid confusion, I have moved your replies from other posts to your existing thread here.

I'm sorry to hear that you still have such a slow connection. Please feel free to respond to Joe Doe's questions so that we can better assist you.

Wenn dir eine Antwort weitergeholfen hat, markiere den Beitrag gerne als Lösung 🤝
T
Einsteiger:in
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  • Tinay
  • Autor
  • Einsteiger:in
  • November 25, 2025

15 dl and 0-1 upload speed. Fritzbox 6690

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  • chrille610Mentor:in
  • Mentor:in
  • November 25, 2025

Did you already report the issue to O2? What did they answer? Do you have a ticket from the technical support?

GigaZuhause CableMax 1000 an FB6690 (vorher VDSL O2 Home L 250) - O2 Mobile L (2024)
Joe Doe
o2_Kathi
o2_Kathi
  • o2_KathiModeratorin
  • Moderatorin
  • November 28, 2025

Good morning ​@Tinay 😊 Did you report your restrictions to our fault reporting service? Was a ticket created for you?

Wenn dir eine Antwort weitergeholfen hat, markiere den Beitrag gerne als Lösung 🤝
Joe Doe
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