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 I booked O2 cable internet on 18.11.2024, the activation date was 11.12.2024 but today I still have no internet. This is what has happened so far.

  • The router did not arrive before the activation date.
  • As I need the service urgently, I purchased my own router and contacted customer support to provide the CM Mac address, so that I could use my own router. That didn’t work, they said that they had some technical issues and it was not possilble to register the Mac address but at the same time they did not know when their rourter would arrive.
  • After a long wait, the rented O2 router finally arrived, I connected it and I managed to access it through the UI. Everything looks good there for me, but I still have no internet for some reason.

 

This is what I see using the rented O2 router:

 

The overview page indicates it is connected to internet:

 

When I run the diagnose tool, everything is fine but it has no internet access

 

The cable connection looks fine.

when I connect to the router (WIFI or LAN cable) I see this captive screen all the time and I can’t bypass it. 

 

My O2 profile section says I’m using a rented router and everything should be fine

 

But still, I can’t access internet. I tried to contact technical support but language is a problem for now, can anyone help me here?

 

Edit o2_Dennis 27.12.2024 / 20:44 Uhr: MAC Adresse aus Screenshot entfernt

Moin Moin,

 

morning,

 

thanks for your answer, I did that already multiple times. This is what I see, last time I called (Monday) they said the router was active and internet service would be available in the next hours. 

 

 

Call tomorrow:

O2 Service in English 

Our English-speaking postpaid and landline support for you. We are happy to assist you.

089 66 66 30 08 1

Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm, on workdays
 

The Problem Coups be the mix up with your own FRITZ!Box and the O2 FRITZ!Box.

the could Tell you the CM MAC that is to use.

You could try you own router, in the meanwhile. Activation needs about 4 hours.

I did a Factory Reset and it worked after that.

 

Connect to the router UI → System → Backup → Factory Settings

Hello ​@AleBer182,

Welcome to our o2 Community. 😊

It's not great that you faced challenges with your internet at the beginning.

It's great that Schluej has already tried to support you. Thanks!

However, you have already found a solution yourself, which is great. If you have any further questions, please contact us again. 

I wish you lots of fun with your internet.💙

Kind regards, Lea

 

My internet service stopped working for no reason on 29.12.2024 around 7PM and I’m not able to access internet since then. The POWER/CABLE led was flashing for many hours, the next day it became static again but internet service is not working.

 

I logged in the router UI and it says “Internet service connected using a DS Lite tunnel”.

 

I did a factory reset, but that didn’t work. Can you help me to get my internet back?

 

o2_Giulia, 01.01.2025, 10:48: moved to existing post

Moin,

call the service hotline:

O2 Service in English 

Our English-speaking postpaid and landline support for you. We are happy to assist you.

089 66 66 30 08 1

Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm, on workdays

 

o2_Giulia, 01.01.2025, 10:48: moved to existing post

Hello ​@AleBer182,

I'm sorry that there's been an outage. I've asked our technical department about it, it seems to be a major problem that affects several connections in your area.

Vodafone has already been informed and is working on resolving the problem. I'm confident that it will be resolved quickly.

Please let us know if you have any further questions.

Best regards

Giulia

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