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I have not received my O2 Welcome Letter and Order Confirmation after express activation

  • November 18, 2025
  • 10 Antworten
  • 56 Aufrufe
A
Besucher:in

I today, got an email from O2 that my connection is activated. But still I haven’t received the welcome letter or oder confirmation which includes my Login credentials for my DSL connection. Hence, even though the connection is already active, I can’t use Internet. Hence, if possible it would be nice to receive the welcome letter by email as soon as possible as I need this connection on an urgent basis for my Home Office. Thank You!
edit o2_Solveig 21.11.2025, 19:13 Uhr verschoben von DSL, Kabel, Glasfaser→ English o2 Community 

Lösung von Bumer

Call the English-speaking hotline and ask them to give you your landline number.

 

10 Antworten

Bumer
Legende
  • BumerLegende
  • November 18, 2025

Register your landline number for My o2. You will find your login details there.

A
Besucher:in
  • animesh25
  • Autor
  • Besucher:in
  • November 18, 2025

Hi, Thank You for your reply. Where can I find the landline number? 

Bumer
Legende
  • BumerLegende
  • November 18, 2025

in your order confirmation.

A
Besucher:in
  • animesh25
  • Autor
  • Besucher:in
  • November 18, 2025

I haven’t received the order confirmation as well. Could you please send it by email?

Bumer
Legende
  • BumerLegende
  • November 18, 2025

Check your emails. It should be titled *Your o2 order*.

A
Besucher:in
  • animesh25
  • Autor
  • Besucher:in
  • November 18, 2025

Sorry! I checked again. There is no email regarding the order confirmation and my credentials. I just found my KundenNummer and Auftragsnummer. Could you please send the Welcome Letter or Order Confirmation again?

Bumer
Legende
  • BumerLegende
  • Lösung
  • November 18, 2025

Call the English-speaking hotline and ask them to give you your landline number.

 

o2_Maria
  • o2_MariaModeratorin
  • Moderatorin
  • November 22, 2025

Hello ​@animesh25 ,

Welcome to the community.
Bumer has already advised you to contact the hotline.
Have you received the data from your colleagues yet?
Please check your spam folder as well, as the email with the data may have ended up there.

Best regards,
Maria

Dir hat eine Antwort weitergeholfen? Prima, dann markiere diesen bitte als "Best answer", damit auch andere davon profitieren. ;-)
A
Besucher:in
  • animesh25
  • Autor
  • Besucher:in
  • November 22, 2025

Hi, I contacted the hotline and I received the welcome letter by email  as well as by post. I have successfully activated my connection now. Thank You for the support!

o2_Manga
  • o2_MangaModeratorin
  • November 27, 2025

​@animesh25 

our pleasure. 🙂

Glad to here everything is working fine. 

If there are any other questions left to ask please do not hesitate to contact us again. 

Greetings

Manga

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