English O₂ Community: Mobile

Dear O2 community,I have O2 spot connection with a mobile SIM. I have sim number, sim serial number, PIN and PUK. I did not register for My O2. Now I want to register for My O2 and it is asking PKK. I do not have PKK. When I asked to re-order it, It says that my email address is not registered. Could you please help me to recover PKK code?

I would no länger required my o2 account and would like it and the number to be deleted but I don't know how to.

 Hi O2 team.I am stuck with o2 homespot  contract. can someone from the o2  please help me. I took o2 homespot contract last year in the month of November (Flexible contract) and then i shifted to new city and transfer my contract  to my roomate who was staying with me in old place . I do got a receipt from the o2 team that my contract is cancelled , but still every month they are taking money of o2 box every month .  I want to cancel the o2 box contract as i am unable to afford it and I am not using the box . Since the box is in my name , I did went to the store and they said that contract cannot be cancelled . Is there any option  where I can return the box to the telefonica company as I just want to cancel the contract.Please help me to cancel the o2 homespot contract.RegardsAwarrier  EDIT: verschoben von my Home: Vertrag & Tarife in Englisch   o2_Maria, 16.04.23.,  09:01 Uhr

 On 6th April 2023 I bought a prepaid sim paying 10 euros and was assured a data pack of 6 GB from the O2 store. Yesterday I went to the store and was assured that the issue will be resolved. Today morning I again went to the store and the representative told me that I have to pay additional 10 euros to get the plan activated for 6 Gb Internet plan and gave me a choice of getting the 28Gb plan if I pay 30 euros for 4 months which I paid at the store. But in the o2 app it’s validity is showing for just 28 days. There is definitely some communication gap which I felt. Can you please clarify on the issue and help resolve the issue as I don’t want to pay such a hefty amount for just 28 days. Currently I have o2 prepaid L plan and o2 my prepaid S.I want the o2 prepaid L plan money back into my account 

Hello, is there a way to get sms notification about missed calls when the mobile was off?So if someone calls my number while its off, I get sms whenever i turn on my mobile that someone called me.I use iPhone 11.

Hi I had a direct debit for myhandy payment this month on 10th. This would be my 1st installment. But the money wasn’t taken from my account yet. How long does it take for the direct debit to take money from my account?

Hello i have problem with o2 seller and with my contracs. i am new in Germany i buy ultimate 2 mb sim card i cant speak or read german language the seller speak English with me the ask me for documents i gave him then he ask me to sign some paper i sign then he gave me another sim card he said its free it's gift from o2 for new customers i read this topic before i buy sim card then i ask him so many time what should i pay for this every month are sure i should pay only 29.99 he said yes but first month you should pay 39.99 i said ok no problem thanks then now my first bill come i see i should pay 104.63 euro i call o2 they told me you have two contract and i think he aktive everything for me o2 tv and ...i never use another sim not a second why should i pay 104 eure instead of 39.99 i don't work and i don't have this money to pay every month what should i do can you please help me i just want the ultimate 2 mb for 39.99 i can't pay more than that i buy sim card in Nordhausen o2 shop

Dear community,i have a o2 homespot for almost year now and never had any problems with it.however, since yesterday evening my internet has stopped working completely. The light at the bottom (for LTE) keeps blinking red, and nothing is working. I’ve tried to reset the router, I tried also removing the sim and reinserting it, but nothing helps.I’m also unable to get in touch with customer service at the o2 hotline and I’m running out of ideas.Can someone please help.Thanks!

Hi, i want to cancel my monthly top up from my tarif but there is no way i camd donit from the app. I would also like to cancel in a few weeks my prepaid tarif and i have been informed of the formular and one of the workers at the hot like gave me the following email adress to send it is it correct? impressum@blau.de thank you in advanceEdit o2_Bianca: Verschoben von o2 Prepaid zu English o2 Community.

At 31.3.2023, i called the O2 Customer Service to extend one of my Sim-card. At that time, a man from the Customer Service said that for next 2 years i will only get one promotion which is called Kombi-Vorteil. So my monthly fees for that Sim-card will be 19.99€ a month. I also asked the question that can i still get the another promotion which is called Tarifrabatt-wegen-Hardwarekauf that i got now and he said no. When I also asked him again if i buy new phone can i get again that promotion for that Sim-card, he checked for me and reply me no. So i told him i will extend the contract like this old tariff and he sent me some confirmation e-mail. He also called me 3 more times with no caller ID and tell me to extend now. If not, he is not sure that i will get the same promotion starting from the April. Today i got the Rechnungdetails for March, i saw that i lost one of my promotion which is called Tarifrabbat-wegen-Hardwarekauf starting from April. At the day he did not mentioned to

Hi O2,I had filled and submitted the prepaid ownership transfer form to o2. Until now I have not received anything from your side. Could you check in to it and let me know the status please?Regards,Darsh

Hello,Before sometime i asked for info-SMS to be activated so to get sms if someone calls me while my phone is offline.It was activated but then I changed my number and the service is no more active.Will you please activate it for my new number.Many thanks,Tarek

Hello, I recently signed up with O2 with a Pixel 7 contract from Saturn. During the contract, I asked the O2 salesperson that I would want to port my prepaid number from Telekom to O2. He said Ok, and made a request from my Mein O2 app for number porting. I contacted to Telekom and they said the number is now free for porting. Then O2 sent me a message that they will inform me about the date of the porting, but then they said the previous prepaid contract was not cancelled. and that is why they can not port the number. But I double checked with Telekom and they said everything is fine, O2 should be able to port now. Then i went to the shop from where I purchased the contract and the O2 person called to Telekom again. They again said, the number is free. The O2 person then requested the porting via mein O2 app again  and told me to wait for a date from O2. But still O2 mailed me that the contract is not cancelled from Telekom. Its been several weeks and sensitive inform

Hi, sorry for writing in english. I have purchased an ipad air with pencil on 19th march 2023 and received it on 23rd march 2023. But I still haven't received the myhandy contract. I have already got 2 emails from o2 asking me to confirm my email but I couldn't open my handy account because of the missing contract. How long does it take to get the contract after purchase? I have only purchased the hardware not sim

Is it possible to add-on to my contract to get data (hopefully unlimited) while in the USA? How much does it cost?Thank you o2_Giulia, 11.04.2023, 17:43: moved from O₂ Mobilfunk: Vertrag & Tarife to English O₂ Community: Mobile

Hi every body, last month I had a trip to Turkey. My phone was in flight mod during the flight. After when I switched on my phone, immediately i received a SMS which was written: Lieber o2 Kunde, Sie haben den Maximalbetrag gem. EU-Regulierung von 59,50 € für Datenroaming erreicht. Zum Schutz vor weiteren Kosten ist Datenroaming nun für den Rest des Abrechnungsmonats gesperrt. Zum Aufheben des Kostenschutzes antworten Sie bitte auf diese SMS mit "KOSTENSCHUTZ AUS". Weiterhin schöne Reise wünscht Ihr o2 Team. I never used a bit of data. No call no internet using. I thought that is something not very serious. But now I got a deduction from my bank account 59,50 cent.What is that?O2 cant behave to its customers like that. This is a fraud. I am very upset and i need a clear answer from O2.  edit o2_Solveig: moved from Mobilfunkrechnung → English Community   

I can’t find the option to port it here on the app, please help 

Hi. The SEPA Mandate wants to deduct money from my bank account. But I just transfer all the money in that bank account to another bank account. And I forgot to change the bank details in Mein o2 app to the other bank. So It cannot deduct the money and now, I cannot use the internet. So now how can I pay the money to O2? I really need the answers because I need to use the internet! Thank youo2_Antje: Moved from Austausch rund um die Community to Englisch Community / 07.04.2023

I’ve been a customer for long time but the more I’m getting longer to be your customer the worser your internet signal getting is. I don’t understand why is everytime my Internet signal very bad. I’ve already have this problem for long time and everytime I will ask, says there’s no problem. I’ve been using O2 max unlimited but I cannot even use simple apps like Facebook and messenger. 😞 Especially if my window is closed then totally catastrophic. I already tried the live check and tried to report the problem (create a report). It says everything is fine and working but in fact it’s not for me. I don’t think the building where i live is also the problem because before i don’t have any problem on this and i asked my neighbor who’s also on the same building now that she doesn’t have any problems. I’ve been paying on the right time and even higher now because customer service said that it will boost the speed  but it’s not fair that I’m having problems everytime. It’s not also the probl

Hello.My boyfriend took 2 abonnements on the beginning of March, but we still can't order the watches for our phones. On the website is always writin that there are not any extra hardwares at the moment.  BarboraEdit: verschoben aus Englisch Breitband, 04.04.2023, 12.31 Uhr, o2_Micha

Hello , I hope there was a live chat for English Speakers or at least the app to be in English because that would be much more easier.Anyway. I currently have Smartphone Contract o2 free L online 60gb. If I want to change it to lets say Unlimited Max and get new phone I have to wait until my contract expires? or I can change the tariff now to unlimited but get a new phone at the end of the contract to start a new? So If I extend my contract now will it change at the end of the current contract or the changes will happen immediately?

Hi O2 team,I am new in Germany and moved to a new apartment (PLZ 40227). I was encouraged to take up O2 considering superior network coverage and 5G offering. I have purchased New 2 O2 Sims and Home Internet plan(1000mbits) for 2 years contract. The Home internet plan was said to take 3 weeks, therefore I was relying on the O2 sim to provide “High speed” 5G internet to work from home. The team was kind to offer that I will have unlimited internet for the first c.a. 25 days which should help me manage till I have fixed line internet at my home. Sounded a great plan.To my disappointment from day 1 it has been switching `between 5G and Edge with no or poor internet connection.My house which by the way, is on the corner of the street facing an open junction still does not get full bars from O2 (1 or 2).I have an Official number from Vodafone and another prepaid from Lyca and they are working perfectly on 4G network inside my apartment therefore I do no

Hi,I ordered a cellphone without tarif in o2online.de website and got an email, but after some hours I recieved an email like rejection and I think my order is canceled :"Ihre My Handy-BestellungWir können den Auftrag leider nicht ausführen."I want to know what is the problem? and is it like a mistake by autoreply service?o2_Antje: Moved from My Handy to English Community / 10.04.2023 / 16:21 Uhr 

Ich habe eine Prepaid-SIM-Karte gekauft und die Verpackung weggeworfen. Nachdem ich mein Telefon aus- und wieder eingeschaltet hatte, wurde ich aufgefordert, den PUK erneut einzugeben. Ich habe den PUK nicht mehr, da er auf der Verpackung stand, und ich kann den PUK nicht anfordern, indem ich die SIM-Karte mit meinem O2-Konto verknüpfe, da die SIM-Karte nicht aktiv ist und ich die Bestätigungs-SMS nicht erhalten kann.

Hi,I want to ask about my problem.Last month i ordered 2 iphone 14 pro max installment.The HDL could not find my address and they reterned back my orders.Now i received my money beck and try to order them again but the reject my request!!!I dont know why???If it is any problem why they accept the same orders last month!!! BestAmal o2_Giulia, 06.04.2023, 12:16: moved from Apple & iOS to English O₂ Community: Mobile