English O₂ Community: Mobile

2 days ago i signed a contract for phone and a sim card,I do not have internet at my home so i got the unlimted 500 MBs internet , Having 5g constantly on is draining the battery and i would like to get a 5g home wifi instead and change my tariff to something less , Is that possible ? 

Hi. I got an iPad 3 months ago ( I paid 3 installment so far ).I want to get a phone too but my order is not accepted. is there time period between contracts? should I wait? o2_Giulia, 22.02.2023, 15:28: verschoben von O₂ Mobilfunk: Vertrag & Tarife zu English O₂ Community: Mobile

Hello,My card is now deactivated by O2 because i went back to my homeland and i forgot to pay my contract bills. I just went back to Germany and i paid all the bills. I paid it via bank transfer and i used instant transfer.I am sure that the money already arrived. When will my card be activated again? Should I do some procedure to activate it ?Thank you.

I have automatic top-up activated, you should take the money on the 28th of each month. So why do I get this text regularly: “Guten Tag, Ihr/e o2 my Prepaid M wurde nicht verlängert! Bei Aufladung bis zum 06.07.2023 erfolgt die Verlängerung automatisch. Tipp: Immer ausreichend Guthaben durch Aufladung mit SEPA Lastschrift, jetzt online oder über die Mein o2 App anmelden http://g.o2.de/Downloadlink_Meino2 Ihr o2 Team” What is the point in setting up automatic payment if there will be another 9 days until you actually apply the Smart M tariff??

Dear O2 TeamPlease and please consider my request.I really confused about your tariff.I just want charge my account such as internet and so on by MYSELF, not automatically from my bank account. One of your colleague in Dresden without my permission activated this tariff.Anyway, Consider the issueEdit o2_Bianca: Post has been moved from o2 Mobilfunk Vertrag&Tarife to English o2 Community mobile

Dear O2 supportI would like to opt in for immediate number portability.Thanks and regardsSarkar Edit o2_Sven 27.03.2023/09:30: Moved from o2 Prepaid to English o2 Community: Mobile

I've order a phone contract, it was supposed to come with the earphones, but it didn't. I need to resolve this , otherwise I will be paying for something that never came 😅Edit o2_Bianca: Moved from Android to English o2 Community mobile

Dear O2 Team,My wife and I already moved back to our home country for a year. before we move back we send a cancellation letter to Telefónica Germany GmbH & Co. OHG,Kundenbetreuung90345 Nürnbergbut it seem like it didn’t work and O2 still change a monthly fee from us until now.We would like to cancel our contract as soon as possible (We have 2 contracts on my wife name and we need to cancel both) because we aren’t living in Germany anymore, If I can provide any further clarification on what we need, please let me know. 

Hi,My mobile phone contract will be ended within few months. I want to extend my contract. My question are:How much I have to pay after the extension? is it something like old tariff + extended tariff? Or only extended tariff? How much I have to pay if I do no cancel and do not extend after the end of my current contract?Please let me know.

I have 13+ euro credit but the 9.99 option is not self renewing. It asks for 20 euro credit. Why?

Hi. I lost my phone and my old O2 prepaird number. I have tried calling O2 prepaid helpline but my german isn’t good enough and I don’t understand why it is so complicated to get a new sim. I got a new temporary sim from o2 and even asked them to switch the old number to it, but it didn’t seem like it was an easy process. It should not be so difficult to just get a replacement prepaid sim or to uptake my previous number I really need help and it’s extremely important because I have many essential contacts who only call on my previous number. I really need a new sim from my old number. Unfortunately my password for Mein O2 app isn’t working for the older number, so I can’t even log into the app. Please help. I’m very worried because I was in the midst of some very important negotiations through the previous number.  

Hello. I'd need to activate my 500 mb bonus and to know how to step by step use the transfer as I need only 5.20 eur. Thanks Edit o2_Bianca: Moved to a new post in the English o2 Community mobile  

Hi All,I did order an o2 tariff with smartphone online and i did the payment, unfortunately, today i received an email mentioning that DHL could not deliver the shipment, and my order get cancelled.  Any help? Edit o2_Sven 17.03.2023/14:15: Moved the thread from o2 Mobilfunk: Vertrag & Tarife to English o2 Community: Mobile

Hi, dear O2 community!I currently own the “Unlimited Max (Flex)” [49.99 EUR] plan but I’d like to downgrade it to the “Unlimited Smart (Flex)” [29.99 EUR] since I find it hard to pay at the moment. I would rather have my current plan updated instead of cancelled and be forced to start a new one from scratch. Any help will be appreciated.

I would like to take my O2 number with me to another service provider, I have topped up 30 euros in my account.Please help me with the needful.Regards,Renu

Hello,I do not have internet signal for a week now. Why? Please get back to me soon.  Thank you! Edit o2_Sven 26.02.2023/15:31: Moved thread from o2 Mobilfunk: Vertrag & Tarife to English o2 Community: Mobile

Hi,I have ordered a contract online (O₂ Mobilfunkvertrag: O2 Free Unlimited Max Flex) on 20.02.23. But I havent received any confirmation email that my contract and simcard has been delivered. When will O2 send me the documents and sim card?

Hello,For two weeks I've been trying to activate a prepaid card with no success, and it seems I'm blocked now. I get "Fehler bei der Identifizierung: Momentan steht leider die Identifizierung nicht zur Verfügung. Versuchen Sie es bitte später erneut.".I CANNOT edit my name and CANNOT continue with the activation process. Also CANNOT reset the data and start from scratch. Here is what happened:- I entered my data into the form: first name, last name etc.- Selected the POST IDENT option- Went to the post office with my Polish ID card, no success because I did not have my "Anmeldebestaetigung" (it wasn't stated anywhere that I need to bring it!)- Got an email from o2 saying that my registration was not successful and asking me to try again- Went to the post office with my Polish ID and "Anmeldebestaetigung" and completed the procedure- Waited for a week, nothing happened- Went to an o2 shop in Berlin. They could not

Hello, on March 12th, 2023 I ordered two prepaid SIM cards for me and wife via the website. My card arrived a few days later and the second card still hasn't arrived. At the same time, on March 21, I received a message in the gmail that someone had started the procedure for activating the card (which was not delivered). Most likely it fell into the wrong hands or got lost. Should I ignore this and just buy another prepaid card from the store? Best regards.Edit: verschoben aus Sim Karten.., 22.03.2023, 13.39 Uhr, o2_Micha

Hi, i try to top up M plan and its was missing on the options and i try to recharge L pack ,after adding  more credit, after few minutes it’s recharged M plan also, now i have 2 plans for same month and i want to cancel one of it and get refund to o2 account. Is it possible?also the M plans say in aktiv and L show deactivate zum 14.04.Edit: verschoben aus Mobil Verträge, 16.03.23, 12.25 Uhr, o2_Micha 

Hallo. Yesterday 02 Credited my bank account the amount of 60 euro. As payment for my installment phone. Today, When I was checking my bank account I received the amount 60 euro back. I would like to ask, is there a problem regarding to my payment status. Please kindly help. Thank you.  o2_Giulia, 18.03.2023, 18:04: moved from Mobilfunkdienste: Telefonie, Internet, Messaging & mehr to English O₂ Community: Mobile

Hello. I am moving from Koblenz to Potsdam and I wanted to know how to apply for address change for my internet. Edit o2_Sven 21.03.2023/14:29: Moved thread from o2 Mobilfunk: Vertrag & Tarife to English o2 Community: Mobile

I ordered an iPhone 14 pro max and my order got cancelled by O2 and they said that if any payment was  made they will return my money back. the ordered has been cancelled since 18.01.2023 and I still have not received my money back. Who should I contact to receive my money back or is any procedure that I should I follow?Thanks 

Hi, last week I activated eSIM on my iphone. My experience was not good with that, I always had a connection problem. Even, my wifi connection effected by this eSIM. Than last night I deleted the eSIM, than I lost my all network. Physical sim also is not working. I have never seen any system like this. There are no backup for anything in the settings. To activate it again, I need sms but my phone number is not active. I need an immadiate help.  

Hi,I have an O2 contract which expires in October 2021. Since I've finished studying, I am leaving Germany for good and going to my home country.Hence I would like to cancel my contract. Could you please guide me on how I can cancel my contract?Thanks you,AS