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P
Rang

Hello,

I am unable to contact the chat service. I tried everything written above.

Thanks,
Prajwal

Post moved to New Topic & relocated to English Mobile - o2_Antje

 

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Lösung von o2_Lars 17 June 2021, 15:38

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5 Antworten

o2_Steffen

Welcome to the Community @Prajwal. :wave::blush:

If you explain your request, we may be able to help you here directly. :thumbsup:

Best Regards

Steffen

Du möchtest Tester oder Testerin werden um die aktuellsten Smartphones und Gadgets unter die Lupe zu nehmen? Wir suchen dich! => https://hilfe.o2online.de/testgeraete-8
P
Rang

Hi Steffen,

I bought a prepaid sim from o2 (017xxxxxx92) the beginning of this month. While ordering i filled a form for porting from my old number. “Had no confirmation regarding this” Received the sim, filled form online again, let lebera know to let my sim off, they replied that they will let go once o2 seeks for it. 
 

Still had no confirmation from O2. On the 8th I visited an O2 store to make the request. Have a hard copy of request, if O2 wishes to see. Its almost 10 days, no confirmation, no notification of porting on app, no emails. 
 

I am wondering if i have to visit O2's office and make my porting myself after paying them for their so called reliable service. Have even sought for DSL connection from July, hope they stand by their words for once.

 

Thanks,

Praj

 

edit o2_Solveig: removed personal data

o2_Lars
Benutzerebene 7

Hello @Prajwal,

as soon as the SIM is activated and in use ou canstart the import of the phone number directly either over our Mein o2 App on the smartphone or the Mein o2 area in our online portal :-)

Regards

Lars

≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
P
Rang

Hi Lars,

I have done all that. The sim is active for almost a month. On the app I dont even see the option. I have raised requests online, then went to the shop since I didnt receive any confirmation. I have a printout confirmation from the shop. Even now if its not done then what should I call this kind of service? 

Thanks,
Prajwal

o2_Michi

Hello @Prajwal :relaxed:

 

are you already reagistered and logged in into the Mein o2 App or does this step not work?

 

Best regards,

Michi

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