The past 4 days our local tower has been down. Not sure what to do here since I am waiting for important calls from the foreigners office and the UK government! Urgent calls being missed as O2 has not fixed their issues here?!
please fix this?!
Edit by o2_Katja: Verschoben in unsere Englisch Community
Lösung von o2_Michi
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+7
Do you have WiFi at home? If so you could switch on WiFi calling on your mobile (if it supports it) and it will use the WiFi connection. You could also try switching your phone to 2G temporarily as the fault with the tower may only affect 4G. At least then you would be able to receive phone calls.
Hi
welcome to our English Community.
I regret that the o2 network is out of order in your place. I understand that you are not happy as you wait for an important call. Unfortunately, I am not able to give you an end-date for the disturbances.
Did you try the suggestions of
At the moment, I only can ask you for further patience.
Loving greetings,
Tobias
Hi there,
It’s now 6 days without service… this is absurd. Is there any information as to what has caused this? I don’t have home wlan and rely primarily on my mobile for my internet access. Without that I’m unable to to make and receive calls.
luckly I’m mostly at work, but that’s beside the point - im paying a service I can’t use… any information as to what is being done to resolve this would be highly appreciated.
Hello
I am sorry to hear there are issues with the mobile connection at your location. If this issue is already known and shown in our livecheck all necssary steps to solve this as soon as possible have already bee ntaken.
Not everything can be solved with a few mouseclicks or remote. As of now all I can do is to ask for some patience. Please excuse any enconvenience.
Regards,
Lars
Hello
I am sorry to hear there are issues with the mobile connection at your location. If this issue is already known and shown in our livecheck all necssary steps to solve this as soon as possible have already bee ntaken.
Not everything can be solved with a few mouseclicks or remote. As of now all I can do is to ask for some patience. Please excuse any enconvenience.
Regards,
Lars
Really? You’re opting for sarcasm here when I am waiting for a call from the foreigners office regarding my citizenship here, so please forgive me urgency in this matter.
I’m beginning to lose patience here, I’m not asking for the world here, if I didn’t pay my bill for this “service” would you guys be so willing to accept me asking for patience? Probably not.
over a week now and still no connection… I will be contacting the support for this once it’s resolved and demanding a refund for the time my service has been unstable as I cannot use it. You wouldn’t pay for a car you could not drive... this is no different.
+7
Where do you see sarcasm?
You can request (certainly not demand) a credit when the fault has been fixed, but you should remember that a mobile contract is mobile, i.e. you are not paying for service at a specific location. Your car example is therefore not really fitting.
Did you try switching to 2G?
Where do you see sarcasm?
You can request (certainly not demand) a credit when the fault has been fixed, but you should remember that a mobile contract is mobile, i.e. you are not paying for service at a specific location. Your car example is therefore not really fitting.
Did you try switching to 2G?
When someone says “not everything can be fixed by clicking a button or a remote”
I see that as either sarcasm or belittling, and considering I am familiar with how technology works - I am going to assume the first.
As for demand. Yes, I can. I am a paying customer and I have full rights to expect a level of service. I don’t know why you’re here defending a company which is worth billions, they don’t care about us - only our wallets.
Perhaps I am out of line, I don’t know - but given the fact I have waited long enough with no real information as to what has happened - I am asked repeatedly to be patient. I feel this is absolutely unfair - just tell me what the problem is… that’s all I wanted from o2. When I know what the issue is, I’m more understanding. With no information I can only assume it’s something trivial and they’re just being lazy.
Regardless, my point still stands - my car analogy fits - since it moves around and is non-stationary, just like a phone contract. My phone contract is tied to me, at my home address. I was promised I would be able to use it as my primary internet connection, which is why I don’t have WLAN at home. And with my citizenship hanging on the line due to missed calls, I am worried. Rightfully so...
+7
You'd be surprised just how many people don't appreciate that complex technology cannot always be fixed within a few hours or sometimes even days. If you do, that's fine, but I very much doubt that Lars was being deliberately sarcastic or condescending. This is a discussion forum and not technical support so asking for your patience when it comes to technical problems with the networks might seem annoying but there is little else the moderators can do. Did you check here for information on the fault? https://www.o2online.de/netz/netzstoerung/ If there is a known end date for the repairs it should be shown there.
Yes, you can demand, but o2 can also refuse. Politely requesting therefore generally has a far greater chance if success.
As to your car analogy: That would fit if your phone was not working, but if the network has issues at your location that would be the equivalent of roadworks causing disruption to your journey for days or weeks on end. The car still works and can be driven on other roads without any problems and you would not get a refund on your vehicle tax as a result. Your phone contract is tied to you as an individual but certainly not to your home address.
Don't get me wrong, I completely understand you are annoyed and anxious because you are waiting for an important phone call. I am sure I would be too if I were in your position. However, there is really very little you can do other than wait for the untimely fault to be repaired.
You still did not answer the question:
Did you try switching to 2G?
Whilst this is not a solution you probably want to hear, have you considered a prepaid card with a different provider to ensure you can be reached? If it is as important as it sounds that you can be contacted urgently, it may be worth considering.
By the way, I am not defending anyone. Why should I? I am merely stating facts and trying to give you options.
You'd be surprised just how many people don't appreciate that complex technology cannot always be fixed within a few hours or sometimes even days. If you do, that's fine, but I very much doubt that Lars was being deliberately sarcastic or condescending. This is a discussion forum and not technical support so asking for your patience when it comes to technical problems with the networks might seem annoying but there is little else the moderators can do. Did you check here for information on the fault? https://www.o2online.de/netz/netzstoerung/ If there is a known end date for the repairs it should be shown there.
Yes, you can demand, but o2 can also refuse. Politely requesting therefore generally has a far greater chance if success.
As to your car analogy: That would fit if your phone was not working, but if the network has issues at your location that would be the equivalent of roadworks causing disruption to your journey for days or weeks on end. The car still works and can be driven on other roads without any problems and you would not get a refund on your vehicle tax as a result. Your phone contract is tied to you as an individual but certainly not to your home address.
Don't get me wrong, I completely understand you are annoyed and anxious because you are waiting for an important phone call. I am sure I would be too if I were in your position. However, there is really very little you can do other than wait for the untimely fault to be repaired.
You still did not answer the question:
Did you try switching to 2G?
Whilst this is not a solution you probably want to hear, have you considered a prepaid card with a different provider to ensure you can be reached? If it is as important as it sounds that you can be contacted urgently, it may be worth considering.
By the way, I am not defending anyone. Why should I? I am merely stating facts and trying to give you options.
I apologise if I came across unfair in that situation. I was rude and I am sorry for that. I’m just stressed a metric ton as of late and taking out on you here was uncalled for. It’s not right, for that I apologise.
As for switching to 2G there is not a method for this on my phone, I only have a toggle for mobile data on and off. Nothing else. I am using an iPhone 11.
+7
All good. I do understand you are in a stressful situation effectively being cut off and waiting for an important call.
Not sure if this will help you, but might be worth a try:
Hi 
I took a look into the current issue, end date for fixing 4G will be today. In case it’s still not working please restart your mobile from time to time over the day.
Best regards,
Michi
...and thanks 
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