English O₂ Community: Broadband & Landline

I have being trying for 2 months now . Frist i did not have the  glasfasser id and somehow i advised o2 to send a techinian , and a techician came after a month , he helped me get the Glasfaser id ,Now after getting  the id still there is an error not able to connect it , i gave the modem id at the final step and then they show an error. O2 as usaul took the payment  for my wifi . And me here with no wifi, thanks o2 🙏 . I called the dodos 🦤 at customer service no help they say they created a ticket still no idea what o2 is paying them to do . Anyways i will try this monday again if no help i am switching provider 

Hi,I have de-registered and moved abroad. Before moving to abroad, I have completely terminated my O2 DSL contract and returned the router as well. I have also received the cancellation receipt and confirmation of O2 router return on 12th Jan, 2026. It’s been 2 months and the amount is still being deducted.Could you please help me in resolving the issue? Thanks in advance!

Hello can someone please help me with the landline interent because i have 2 weeks without internet and technician is not coming i have made appoitment 2 times already. Contract name is Ilir Gjoshi

Hello, I read through multiple Questions/discussions in the forum regarding the NAT3 with Homespot 5g router issue, I gathered that the solution is to get a public IPv4 address and that you charge a 50 euro 1 time fee, Just wasn’t sure how you are going to get my info and so on, I need the service and I accept the fee, last three digits are 615edit o2_Gerrit 11.03.2026 moved to English O₂ Community: Broadband & Landline

Hello, so my contract will be expiring soon on March. I want to know if I can change it to the home XXL after that as soon as the contract ends?  o2_Giulia, 24.02.2026, 09:10: verschoben von O₂ Home: Vertrag & Tarife zu  English O₂ Community: Broadband & Landline

Hello Team,Problem 1:I was using SIM based internet connection(017XXXX54285). Then I took O2 Home S 50 (cable based internet). Maybe because I canceled my SIM based connection, I am unable to login to O2 portal. My customer ID is 60XXXX1746 Problem 2:rkm86 is my O2 community ID. Since I am unable to login, I had to create a new one. Is there any way I can get access to my old user account?  I tried to solve it via Chat. but there also login to the portal is needed.  Thank you!Renjith

I connected the Frtizbox received from O2 and the power and wlan icons are on and constant but I cannot see telefonica homescreen. Edit o2_Kathi 07.03.26 Moved from the section DSL, Kabel & Glasfaser to English o2 Community

I have a problem with o2, they dont find my customer number, name in their system.. I have the router delivered today morning, and I am calling them to activate my connection.. been calling then for 5hrs now.. frustrating that you loose customer data, you deletr contract and then make 2 contract .. then delete one.. idk whats wrong.. very disappointed

Hello,In the next month (March) i will move permanently to my home Balkan country where O2 services cannot operate there.Because of that i want to terminate my contract with 2 SIM cards and O2 Home M 100 internet with FritzBox 7590AX router.I filled out form through O2 app designed by O2  for people moving abroad and i do that twice (one for mobile SIM card and one for Home internet) Now my concerns is:-How long i must wait for this procedure? -Where and when can i send back FritzBox 7590 AX and pay 3 months fine because of termination ?-I have one month till i move to my homeland and when i move there i can't make any payments because my bank account will be closed.-I understand the procedure. I will be submitting the proof for deregistering in Germany max 7 days before i leave Germany.But O2 is searching better prove “ a

I made a new contract for Fritz!Box 6660 Cable to be activated on 04.03.2026.  Even though I got an email that the activation was successful, after the setup, nothing seems to work (no internet connection). The ‘power on’ light keeps blinking without end.  Please help as quickly as possible. Thanks edit o2_Manga: verschoben von Internet: Router…. zu Englisch: Broadband & Landline

Hello, I have ordered cable internet. I am a new customer.Yesterday, I received an email stating that the activation date is 2 April. However, my current contract with with current provided ends on 26 March. I would like to bring forward the start date for O2 to 25 March to avoid this 7-day interruption in service (no internet). How can I change the activation date for O2 to 25 March?A technician is not required as I will connect the O2 router myself. I already provided my current telephone number to O2 when I placed my order; so they can find the connection.I already tried the english support telephone number but they told me that it needs to be with the activation team (in german). Unfortunately, I cannot speak german, I'm learning.Thank you for your assistance.

i can't find id the id next to that fiber box or anywhere, i even asked my landlord he also has no idea. I tried o2 englidh Customer Service i had a very bad experience he said i had to find it some how ask Telekom myself, and i did they said o2 have to ask them officially. I have no idea what to do next. Anyone have any ideas, please help me . Also i have a techian appointment coming up, he will i have the details about the fiber optic id and things right? Do i really have to bothered about finding the id i dont know 

hi Team ,I m writing from Storkower Str XXXXXX and my internet at home is not working . Is there an outage in this area? Can you please confirm ? The light on the Fritz router keeps blinking.  Any update on this would be greatly appreciated as I m working from home .  Thank youuu o2_Giulia, 01.03.2026, 17:28: verschoben von zu neuem Beitragpersonal date removed

Hi,I am writing here because I do not speak German and I am having trouble reaching the technical support.My O2 Cable internet was supposed to be activated, but I have no connection (I got an email from o2 saying that my internet has been activated). When I check my modem's event log, I see the following error message repeating every few minutes:"Cable internet synchronization starting (training)"I have already tried restarting the modem and checking the cable connections, but the problem persists. It seems like the modem cannot establish a stable synchronization with the line.Could a moderator please check my line status or help me open a technical ticket?Note: Please let me know what information you need (Customer Number, etc.) and I can provide it via private message.Thank you in advance for your help.

Hello community,just to double check, I want to move my existing contract (Fiber O2 Home XL 600) to the new address. The same level of the service is available, Telekom fiber glass socket is installed.What would be the right procedure? Shall I call English Hotline and ask for service moving at desired date (01.03.2026)? Basically, what I need to tell is the new ID of the socket right?

Hallo. So i moved to another apartment. All good internet is connected, but i dont recived new router. And my old router dont wanna work on new apartment. What is forward steps?

Hello O2,Currently i have Telekom contract for Fiber connection ends on 1st of April and i’m planing to get O2 fiber instead, I have my own Unifi Router and ONT from Telekom, can i use the ONT from Telekom for the O2 fiber, and is there an guide what are the configurations like VLAN ID and PPPOE Setup, i work from home so the internet is essetial for me.Thank you

Hi Team,Its been 5 days since I received the confirmation from DHL that O2 have received the returned Homespot router equipment. However, I am yet to receive the amount I was charged for the equipments after the contract ended.When will I receive the amount back? It is frustrating as there is no email where I can contact nor the shopkeepers entertain this query.DHL tracking code: 84xxxxxx8972 ThanksEdit o2_Kathi 09.02.26 DHL shipment number redacted for data protection reasons

For this issue I must write in English, the situation is too complicated. Also I’ve kind of had enough of speaking to at least 10-12 different agents having to explain the same story, it’s getting boring now and very frustrating. The fix to my issue is so simple but yet it’s being made complicated… Also to add I’ve been without internet for nearly 3 months and this is not only due to o2 but other factors.  ALL I WANT AT THE END OF THE  DAY IS FOR MY ROUTER PROFILE TO BE REPROVISIONED WITH THE CORRECT SPEEDS. Hello,I am seeking urgent assistance from a moderator to stop an automated cancellation caused by a technician failing to perform his duties and subsequent harassment by his colleague.The Situation: I have a perfectly functional cable connection with a stable 600/50 Mbps. However, O2 is currently cancelling my contract because a technician documented the connection as "technically imposs

Goodmorning.My O2 modem was not working so I asked O2 to send me a technician at home.The guy came and wanted me to pay 22 euros for a new internet cable. Please note: he wanted the money in cash and he gave me no recipe. It seemed shady to me, but I work in homeoffice and I really needed the Wifi to work, and the guy told me that this was the only way to get internet working, otherwise I had to get a new modem but I was supposed to wait some days, so I gave him the money.I called the O2 hotline to talk about this, they kept me on the phone for 25 minutes and they made me talk with 3 different operators, then the last one just said "sorry I have to check something" and closed the call. Calling the hotline, having to talk with the AI at the beginning and then being bounced from one operator to the other with long waiting times is really stressful.I want to know if it is normal that O2 wants money to repair/replace an internet cable and if it i

Hello, a little while ago I asked someone in the service chat to please give me a fixed public ip (v4), address on my DSL line, and they said they will set it up, however this hasnt happened yet, and since then, my previously working ipv6 connection has also stopped working - my fritzbox no longer obtains any globally routable ipv6 addresses. SInce then I set up a dynamic DNS service on my home server which resolves the ipv4 issue somewhat but the ipv6 issue is still present. How can I get in contact with someone at o2 who can give me my ipv6 connectivity back?Thanks! 

HelloI cant log in via the app.when i log in via any browser or via interndt to my account, i go to the main page to see the status of my contract ( i still waiting for the activierung code or something to have glass fiber internet, i already have the installation of glassfiber and router) I receive the following messagen"EntschuldigungAufgrund technischer Probleme können Ihre Daten in Mein O, derzeit nicht geladen werden. Bitte probieren Sie es später noch einmal oder versuchen es alternativ in der Mein O, App.Ihr O, Team"  Since 1 month I am facing this issue and I called several times and they have no answer for itPlease I need support hereEdit o2 Daniela 02.02.26, 12:17 Uhr; moved from DSL, Kabel & Glasfaser: Router, Software, Interne & Telefonie to English o2 Community; Broadband & Landline

Since 01.02.2026, my home internet has been completely down.I have contacted O2 support around 10 times, and every single time I receive a different explanation. No consistency, no clear information, no accountability. The latest excuse is a “major issue in my city / near my apartment,” yet no one is able to properly confirm this or provide anything in writing.I work from home. Because of O2’s failure, I have:Used all of my mobile 5G dataPurchased an O2 test SIM, which also does NOT workTried to use the My O2 app, which is also not workingInternet not working. Test SIM not working. App not working.This situation is now putting my job at risk. Despite this, O2 support cannot or will not provide any written confirmation (email, SMS, ticket number — anything) that there is an outage. That leaves me with no proof to show my employer.This is no longer a minor technical issue — it is seriously unprofessional service.I expect:One

Email support, my internet has gone up & down multiple times in the last month. I have restarted my fritz box, checked cabling, and done all i can do from my end (I do this for a living). I nee someone to check my line, but I can’t call right now (because you don’t have good customer service & your closed, i also don’t know German).please find a way to help , i’d like an email i can open a ticketEdit: Thread title edited and thread moved to our english forums, 01.02.2026 o2 Michi