router doesnt work

Hi everyone,

I’m having trouble with my connection. My router was already activated and worked perfectly for one day. However after a restart, it stopped working.

The Power/Cable LED is currently blinking. I ran the FRITZ!Box diagnosis, and the error message says: "Internet provider not found”.

Has anyone experienced this or knows if this is a line issue? Thanks in advance!

Moin,

first try a Werksrest/factory default reset.

If it will not work than call the hotline.

Live long and prosper 🖖

Hello @Heyitstate,

welcome to our o2 Community 😀

I'm sorry you're experiencing problems with your landline. Has a reset perhaps helped?

Otherwise, please contact our customer service by phone to report the issue.

Best regards

Giulia

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