Skip to main content
Warum O2
Warenkorb
Service
Frage

router doesnt work

  • Apr. 16, 2026 4:14 PM UTC
  • 2 Antworten
  • 71 Aufrufe

Hi everyone,

I’m having trouble with my connection. My router was already activated and worked perfectly for one day. However after a restart, it stopped working.

The Power/Cable LED is currently blinking. I ran the FRITZ!Box diagnosis, and the error message says: "Internet provider not found”.

Has anyone experienced this or knows if this is a line issue? Thanks in advance!

2 Antworten

schluej
Legende
  • Apr. 16, 2026 5:08 PM UTC

Moin,

first try a Werksrest/factory default reset.

If it will not work than call the hotline.


o2_Giulia
  • Team
  • Apr. 16, 2026 6:04 PM UTC

Hello ​@Heyitstate,

welcome to our o2 Community 😀

I'm sorry you're experiencing problems with your landline. Has a reset perhaps helped?

Otherwise, please contact our customer service by phone to report the issue. 

Best regards

Giulia